Gran Hotel

Top 3 of the worst hotels we have stayed in in our 23day tour over Cuba. No hot water. Refrigerator not working, so you can't cool your drinks. Breakfast was bad and the staff didn't care to help us. But when Cubans walked in they where served drinks, that we where not offered, etc. We where offered a welcome drink, but they put the alcohol on top and didn't mix it. When asked to stir the drink, I got some arrogant look and he just put the spoon in the glass, no stirring movement. Beds are of poor quality, you can feel the springs. But that's Cuba and that I don't mind. Stuff like the behaviour of the staff is something that's free and should be good. You won't find that here.

Oh dear - a misnamed hotel - more like the ‘Not So Grand Hotel’. Firstly, with the help of our lovely taxi driver, we had to drag our cases down the street to the door as there is no vehicular access. Despite staff in the lobby doing nothing, no help was offered - and we were met with complete indifference. No-one at Reception. Eventually the Receptionist turned up - a Soviet style cold ‘welcome’ and clearly customer service unheard of. Lift up to Floor 3. The room was clean and high ceilinged but still contrived to appear dark and dingy. There is a safe, small fridge and AC, WiFi access given for 10 hours in a 2 night stay - with a decent signal. There were Ill-fitting Shutters and Louvres at the window but no glass, so noise and carousing at night meant that sleep was almost impossible. Breakfast is on Floor 5 in a vast Restaurant but with only 6 guests to serve. The only thing about the hotel that was good was the pleasant waitress here - and because of her the hotel gains one star rather than zero. Breakfast a poor affair- tiny bit of pineapple, a little papaya (which tasted of onion!), spam and cheese although we did have an omelette which was okay. We couldn’t wait to leave.

Le pire des hôtels de notre circuit. Des oreillers plats, salle de bain vétuste : robinetterie qui laisse couler l'eau en permanence et qui se détache du lavabo. Douche vétuste qui ne fonctionne pas correctement, moisissures sur le plafond et les fenêtres. L'état des fenêtres est hors d'usage. Une odeur de moisis partout dans l'établissement. A éviter absolument.