Hotel Terbaik dengan Gimnasium di Cambridge

I am surprised by the decent reviews this hotel gets. I have stayed at many Four Points hotels before and they are usually a very lovely stay. This hotel has been the worst stay I’ve had in a long time. I did not make use of the facilities, such as the pool, but shuttle was not available, neither was the continental breakfast. Immediately upon checking in and getting to my room, I went straight back down to the front desk to ask for disinfecting wipes for common surfaces in my room. The doors, particularly the bathroom door, was visibly dirty, the bathroom surfaces (if they had been wiped) looked like they were wiped with a dirty cloth. The walls had not been wiped down and had questionable dirty spots on them, as well as hair. There was hair in my shower. The switch for the light beside my bed hadn’t been wiped and the lights themselves were visible dusty. Cupboards were dirty. USB charging port did not work and the fridge did not keep my bottle of water cold. If it wasn’t 1am I would have asked for a different room. Front reception staff did not offer to remedy the situation and were very mildly apologetic. During Covid times, if they are clearly not wiping visibly dirty high touch surfaces, what other protocols are they not following? This was my first trip home in two years and it was for a family emergency. I had high expectations for safety standards. At check out early the next morning; after not being able to get a complimentary breakfast, as per my booking, I voiced how disappointed I was with the cleanliness of my room, and staff told me that since I had booked through a third party they could not offer a price adjustment but if I wanted to order a breakfast from their restaurant there was 10 minutes left to do so.. after I had checked out and was about to be picked up. Based on the cleanliness of my room, I would not be interested in ordering anything from their restaurant. Disappointing stay/service. I would not recommend this hotel unless you don’t care and just need a bed to sleep in.

Despite a remarkable sunset the evening I was there, an excellent view of such from my room's window, some truly luxurious pillows and blankets on the bed, and a premium television-watching experience, my enjoyment of the stay was hampered by the less than optimal location. I didn't realize how far it was out there in the suburbs, and I couldn't even get to the LCBO because of how pedestrian-unfriendly the area was! Also they charged the room to my credit card by mistake even though my stay was prepaid... but when I called them about it they were friendly and helpful and corrected this error.

It was great staying there. Staffs were nice, and the room was clean enough. I would love to stay again!

I really enjoyed my stay at this hotel. The place was clean, and the bedroom, washroom, and sheets were spotless. The front desk staff was professional and courteous. I really recommend this hotel ********