JS Ca'n Picafort

Excellent all round service from front of house to cleaning staff. Nothing is to much trouble , the waiting staff go beyond their duty to see the public have a holiday to remember. Stayed in a single, very clean an served my purpose. Shower had great water pressure. Water always hot. Food was varied in the evenings with a good choice of dishes. Breakfast was fantastic. Make sure your up early to eat on the marvellous terrace with the beach in front of you. Overall js , don’t ever change .

Good and bad things here. On arrival we were shown to what can only be described as a dungeon.. it had no daylight and a shelf for a balcony in what looked like a lift shaft. apparently this is what is called a promotional room. we refused this room and were told by very rude and abrupt reception staff that we would have to pay for another room at €25 per night.. we also refused this and then were offered another room for €15 per night which we ended up paying.. a money making racket by the hotel. pool is round the corner, but there is no bar/snack bar there.. food in the hotel is luke warm at best and as a vegetarian i struggled a couple of nights and there was only chips and salad, breakfast is ok.. good stuff now, situated practically on the beach and middle of the resort.., its clean, some of the staff are lovely, Wisdom is a very nice young man and very helpful when i questioned some food one night and Miguel in the dining room never stops.. he knew what we drank after the first couple of nights.. we wouldn't go again though after what happened with the room… first 3 photos of the view from the first room and then 3 from the room we paid extra for..,

The positives for this hotel are. It's on a beautiful location right on the beach. Lovely clean spacious foyer on entrance very smiley, pleasant helpful young man (in his 30s) dealt with my check in efficiently. He also asked if I needed help to my room as I was on crutches with a bag and case. It has a lovely area outside the front of hotel to sit and relax with a drink with fantastic views. The negatives.....Ok I'm a solo traveller and I pay a supplement and the reason being is because there is usually a double bed or 2 singles in the room. And they lose out on another guest paying and staying in the room, hence solos pay extra. But my room was tiny and only had a single bed so it was wrong to charge me a supplement as i wasn't in a double occupancy room. Yes i booked through a third party and I know they do that. Someone said if i book direct with the hotel i wouldn't have had to of paid a supplement. I looked at the hotel website they would also of charged me extra as a solo even though it only consisted of a single bed. Bedside table was just a round table with no drawers, no drawers in the wardrobe or under the desk. Toilet was dirty on the under side of the seat (not rust) photo added. Took photo and showed the receptionist and was cleaned the next day. View from my balcony was a wall and another balcony. No glass or disposable plastic one in the bathroom as there normally is. The next day I asked the man behind the bar if I could have a glass for my room please as I needed one for water to take my tablets with. He refused to let me have one so I ended up going out and buying my own. I really am not a fussy person and do not expect 5 star in a 3 star hotel but it would be nice to have half decent food to eat. It was either dry tepid or cold and not very nice at all. Just one example of this was the lady who was replenishing the food and sorting it out in the restaurant brought some slices of cooked beef out with a sauce on. As i helped myself straight away i expected it to be nice and hot, Wrong, it was cold and tough just like the other Meats and veg at other meal times. Some of the staff were nice and polite some were not. A smile goes a long way. It would be wise to take a leaf from the Js Portocolom hotel in Palma which I stayed at last year and will be returning to again later this year.

Given a room for 3 adults far to small asked for room move offered one for more money nightly. It was a very small double room for two people. They said it was a promotional room. Never heard of it and i work in hospitality. We asked for a family room they said they didnt have family rooms. But families were booked in The food was not great either. Green beans and chick peas for breakfast. We didnt find the staff that nice either. Would i go back not at all. It was a lovely location such a shame

It was an amazing experience! Thank you so much for your service, delicious food, and the fantastic location just 20 seconds from the sea. We enjoyed both the beach and the hotel. The sea was transparent and pretty war at the end of October. Highly recommended!

Lovely hotel bright and clean right on the beach with great food. Pool area is behind the hotel but quiet with plenty on sun beds and parasols. Just a stroll to the sea if you fancy a walk, change of scenery or dip in the sea. We booked a double room with balcony or so we thought …. However on arrival, we were taken to what I can only call a very dark ‘glorified cupboard’ with an ‘ internal balcony’ ( a square of fenced off area just big enough for one chair in what looked like a lift shaft area. Over looked by several other ‘internal balconies’ from our floor and the 3 or four levels above. The only natural light was from the window are several meters away from our ‘fence’) In all my years of travel and hotel stays I have never seen anything like it. When we asked for another room the receptionist was nothing but abrupt and quite offensive. Saying that it was what we’d booked and there were NO other rooms available …… Unless of course we’d like to ‘upgrade’. Originally the only room she ‘had’ was a sea view at an additional 25 euros per night. When I said I wanted to speak to someone else she strangely had a cheaper room with a side view at 15 euros. Although we were very upset and frustrated and so not to spoil our holiday we paid. But have since on our return taken up our complaint with jet 2 via our agents.