Ulasan Smart Cancun the Urban Oasis

Broken A/C, ticking nonstop, leak from ceiling. Maid failed to replace consumables

It's totally an out-of-place location. On-going major road contruction right in front of the hotel too. There's nothing to do or eat around the hotel. Most of the shops had closed down. The service of the hotel is bad. Even the convenient shop opposite provides way better customer service. We stayed 2 nights. 4 paxs and only given 2 towels. 2nd day took the towels away during house keeping and never replenished. Called housekeeping hotline and no one answered. Called front counter and they told us to wait. Eventually no one came we have to use our own facial towel.

Very noisy throughout the day and night. Wifi did not work in the room. Expect an additional tax/fee when you arrive.

Simple and clean room

All very good I can recommend this hotel to everyone very clean good location great pool great breakfast thank you very much

Great

대박사건! 지금 리모델링 중이라고 호텔 존에 있는 좋은 숙소로 옮겨줬어요! 올인클루시브로 밥도 잘먹고 살많이 쪄버렸네요

К сожалению не смогли попасть в этот отель

Excelente servicio y atencion

近ADO 巴士站，徒步約10-15分鐘到達

吹風機是壞的，服務很慢。被子是那種薄薄一層的不舒服，也沒有別的替換.

Excellent un hotel divino! La gente muy amable