Hotel Mesra keluarga di Caniçal

We discovered this resort from the Hyatt website and came here to celebrate our anniversary. It has been a great experience. The place is like a little village on its own at the north end of the Madeira island. The ocean is beautiful and the hotel is beautiful. This stay has far exceed my expectations that I wanted to go back the following week! I will definitely go back there again this year. We have the all inclusive package and there were many restaurants you can try and eat at. Since I enjoy trying food at restaurants, staying here is a lot of fun doing that and trying different Portuguese wines. The hotel upgraded me to an amazing oceanfront suite that feels like an apartment recognizing my Hyatt global status. They emailed me before the trip to arrange things for me and sent a driver to pick us up from the airport. Other hotels do email you but this is one of the rare times I felt the person actually cared to arrange things and answer your questions. Generally all staff I encountered here are extremely friendly, competent, helpful and pleasant. I stay in many hotels all over the world, and this Dreams has trained their staff really well or hired the right people to join the hotel. The Guest Experience Manager Angel was very helpful. The World Cafe restaurant staff Eduardo is the most pleasant and friendly wait staff you will find anywhere. The hotel also had complimentary personal training sessions, and the trainer we had Juan Carlos was also great in pushing you to get a good work out! Some reviews mentioned that because the hotel is only a couple of months old, that not everything is open. It is true. The most notable is the spa is not open yet but there are so plenty of facilities that are open and well run for us to enjoy every moment of our 3-day stay. I would highly recommend this resort! The hotel is also next to one of the most beautiful hikes I have done. The scenic views on the path are dramatic and spectacular.