Pengguna Tetamu
31 Januari 2023
Not adequate hotel manager Carla Costa. The first time we booked a hotel a month and a half before arrival through Accor. A week before arrival, on Friday evening, the hotel manager called us and said that she could not withdraw money from my bank card and that we would provide her with the data of another bank card. I told her that she would make a request to me officially through the Accor application, because I do not know who she is and immediately wrote about this situation to the hotel through the Accor application. To which she canceled our reservation. Accor did not help us, we spent a lot of time in correspondence with the hotel and with Accor, but the reservation was never restored. We ended up booking the hotel through *********** a couple of days before check-in, when prices had already gone up significantly because there was a big yacht show in town. Accor cannot guarantee that you will receive the service, your registration can be canceled at any time only due to a phone call and your concerns about the fact that these may be phone scammers do not bother anyone.
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