Hotel berhampiran Bali Beach Cape Town, Cape Town

Having travelled extensively and stayed in numerous hotels worldwide, I can confidently state that my recent experience was the worst ever. Despite seeing several negative reviews about their service, I thought they were just occasional lapses. However, I soon discovered that the hotel had a persistent service problem. I had a problem with my reservation and spent two days trying to resolve it, but no one cared. To make matters worse, I was charged ten times the amount I had originally paid for the same room (i.e., $300 instead of $30) without any reasonable explanation. When I questioned this, the staff merely shrugged it off, citing fluctuating prices as the reason. The lady in charge of reservations was extremely rude and disrespectful throughout the ordeal. In addition to the issues with my reservation and the exorbitant charges, the air conditioner was not working properly and made a lot of noise. Furthermore, the fridge in my room made a huge noise, which disturbed my sleep at 2 am (I recorded a video as proof). Moreover, the noise levels in the dormitory were unacceptable all the night! making it impossible to get a good night's sleep. In short, I urge anyone considering staying at this hotel to think twice and look for other options.

The stay was brilliant.... I can't complain about anything... Friendly staff and great service from the time you walk in till the time you leave..... Thee availability of the staff that's on the premises to assist you is great... Not that it ever came to that point... Where it was needit to contact them late nite... Brilliant service that's definitely my new getaway spot from home.

Our experience at this hotel went above and beyond our wildest expectations! The hotel's exquisite location grants you a balcony view of the ocean and the majestic Table Mountain as a backdrop. The level of service we received was truly exceptional, leaving us thoroughly impressed. The rooms were impeccably clean, and the range of amenities provided was more than generous. The rooms themselves strike a perfect balance between spaciousness and coziness, creating a truly inviting atmosphere. A noteworthy feature that sets this hotel apart is the complimentary mini bar, offering a variety of snacks and drinks – a rare find. What's even more remarkable is that these snacks are not only delicious but also cater to vegan and gluten-free preferences. Without a doubt, we are already making plans to return to this outstanding establishment in the future.

I had an absolutely terrible experience at this hostel, from check-in to check-out. The rooms are dirty, and messy, power outlets so loose one can't put the plugin in, the shower has barely warm water; the rooftop terrace that they brag about online has just very uncomfortable picnic tables, which make it impossible to hang out there for longer than few hours; the kitchen has cockroaches; staff is rude, slow and irresponsible - never sent me the extra blanket I requested since the room was so cold; if you are a girl staying in the dorm, know that they going to check in drunk man with no luggage at the middle of the night, making you feel insecure; wifi doesn't work properly in the room. Plus, I had an absolutely terrible check in experience, waiting for over 7h for my room. I arrived at the hostel at 6:30 am and was greeted by the night staff, who got my documents, and confirmed my booking but informed check-in was just 3pm but would check if my room could be ready right after check-out time. I asked to leave my luggage in the reception (which is a service that it said to be included) so I could go explore, and the night staff said it wasn't safe, therefore, I was condemned to sit at the reception and wait. At 7am, there was a shift change and 3 new receptionists came. These receptionists saw me sitting at the (very uncomfortable chairs at the) reception but did not communicate with me - they were too busy scrolling on their social media, looking at their phones the whole time. Check-out was at 10am and I saw all guests leaving and waited as, in theory, soon my room would be ready. At 11:30, I finally walked to the receptionist to discover they had no idea who I was - how come someone is sitting at their reception for 5h and they just don't think who could that be is beyond my understanding. The lady informed me she would talk to housekeeping to get my room ready as soon as possible. That took another 2 hours; When I talked to the housekeeping, they had no idea that I was waiting for the room. The staff has no communication at all among themselves. Naturally, a hotel has a minimum guaranteed check-in time (which was 3pm), but every hotel I have been to around the world, when they have a guest that arrives earlier and is waiting at the reception, have the courtesy to try to get the room ready as soon as check-outs are done, putting a priority on that room for housekeeping. In total, I waited for 7 hours after an overnight flight that I was extremely tired and just wasted half of my first day in CT due to the hotel irresponsibility, disorganization and neglect.

總統酒店的地理位置非常好，南非朋友推薦的首選酒店，步行5分鐘就能到海邊。我們訂的海洋經典房（帶陽台），攜程上沒有此套房型的圖片，一直在擔心看不到海景，另外大床可以讓酒店拆分成2個單人床。酒店安排我們在647和648房（酒店最高6層），處於酒店的東北邊。能看到日出還能看到海邊的日落，真是超級無敵海景房。由於兩個房間緊挨着，還來了場聚餐。酒店不提供牙刷牙膏和拖鞋，需要自備。早餐品種非常豐富，選擇性蠻多的。這家酒店的旅客以歐美客人居多，沒看到多少亞洲人。房間裏有提供2大瓶純水（1L的量），袋裝咖啡和茶葉，其中紅茶是南非的特產，可以嘗試一下。酒店的衛生狀況還可以，衛浴用品一般。吹風機放在寫字檯的抽屜裏，第一天還沒有找到。客房每天都會打掃，每天要準備2美金小費給服務人員，放在床頭櫃就行。南非使用的是南非標的插頭，記得出國時帶上。另外還可以使用2芯圓頭插頭。

Absolutely amazing! From the friendly check- in staff to the stunning penthouse suite (room 20) with idyllic views over the ocean and a pool on your deck! The room was extremely well appointed. We had a variety of choices for breakfast supplied in our fridge complimented by fresh croissants and muffins delivered to our door - what a clever concept! Lucia in the spa gave us the most wonderful back, neck and shoulder massage. She is a real gem! We had a special anniversary and South Beach made it very special with rose petals on our bed and a bottle of bubbly to celebrate! We will definitely be back to make use of the bicycles to explore the lovely area and experience the beautiful beach and tidal pool in front of the hotel.

This is the best 5 str hotel in Capetown for me. Attentive staff , excellent service and tasty breakfasts are they key components of success

Upgraded to a Loft suite. Excellent (once the air conditioner unit was explained). Staff great. Housekeeping a bit too eager. On site restaurant Liberty's seems slow and disorganized, even for South Africa and especially for a Hilton's. Free shuttle to V&A Waterfront every two hours. Walking distance to the Old Biscuit Mill (a Saturday morning must-do). Regular and reliable taxi service around Cape Town at reasonable rates, for drop off and pickup. Airport shuttle. Neighborhood was very safe Don't pre-book tours before you get here; Yasir and his team will take good care of you.

Very nice modern and luxurious decor, proactive and welcoming staff. Rooms are quite cosy, would recommended for couples or solo/business travellers. The bar and restaurant services delicious and decadent food. Location is very central and close to everything, but would receive recommend vehicle access, as there are not many things in walkable distance. Has a great night life scene, is popular amongst very hip club hoppers and social scene.