Sugar Hotel

Had a confirmed and paid booking for 22 Jan 2025. On arrival the receptionist, George, claimed that our booking was for 25 Jan 2025. He handled us with absolute disrespect and ignored us, he had a terrible attitude. When I asked about the refund, he said not his problem, take it up with Agoda. He was extremely rude, we then had to find alternative accommodation. It was very busy in CT as 55000 people went to see a show. We eventually found another hotel and almost missed the show. The Sugar don't even have a bar area, we had to go to another hotel while waiting on George, the receptionist/manager and the restaurant is only for breakfast. Have no idea how this can be a 5 star? Shocking!

Although clean the description of the hotel was not accurate as what was on *********** Not a real reception, nor restaurant, and no lift. This should have been mentioned in the *********** description The spa was a joke, located behind reception behind a window. In the bedroom we have no 7 we had rain water running in via the lights both in the bathroom and WC as well as the bedroom. Basically a free cold shower. We left 2 days after we arrived out of our planned 10 nights there. They refunded 50% when they would have refunded on a pro rata basis as a minimum. They didn't even apologise. Will not recommend this to anyone. Especially that they are advertised at a premium over many far better hotels which were proper hotels. Stop ripping people off by fake advertising...

I dont normally leave bad reviews as i feel that everyone deserves a chance. But the Sugar Hotel in Ct has allowed me to make an exception. The worst hotel with shocking service. Room was not at all what was advertised. (Large double room with city view) not so much! Not even a window. Upon complaining i was met with hostility and arrogance and told its not their problem and i have to deal with the OTA (Agoda) that i booked through. They were argumentative and rude and unhelpful. Both managers on duty. Refused to give me owner’s details. Room is matchbox size Shocking.

We booked a massage and meal, and on the day are told the kitchen closes at 3 so we cant have a hot meal. I called management, who shouted at me on the phone, and slammed the phone down in my ear. I am extremely disappointed and will make sure to inform friends family and social media of this incident. Terrible service, rude and unprofessional. I have reported you to Daddy’s Deals direct (I am a merchant so have direct access) as well as on social media platforms. I hope you are happy with ruining our anniversary today.

We had a booking for 11 to 12 And 12 to 1pm for a massage And then for lunch at 1 at Cuzina. We arrived to see Cuzina no longer existed and then we were told the restaurant closes at 12 and could not accommodate us for lunch at 1. After a series of very unpleasant and unprofessional conversations with the manager Onetime, which we want to report to Hyperli, we were not accommodated. This is the 2nd time this venue has cancelled The first one was for the day of the taxi strike where we were called on the morning of our appointment to.say the venue was closed . Today no prior notice was given and we forfeited our appointments despite braving the stormy weather to arrive for it. I strongly recommend that Hyperli ban the Sugar Hotel and its subsidiaries from further advertising on your portal - they are unprofessional and unaccountable and their customer service and communications are sorely lacking.

The hotel is very conveniently located, close to shops and restaurants however it is quite noisy from traffic if your room faces the road. Breakfast is not buffet style and you have to order so allow time to do this as you cannot grab a quick bite to eat.