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Pilihan Hotel Cardiff Yang Menarik untuk Anda

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WiseStay
4/531 Ulasan

WiseStay

Riverside|1.4km dari Amaze Playz
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.

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Lihat Ulasan Tetamu untuk Hotel di Cardiff

Mencari hotel berdekatan Amaze Playz? Bandingkan kadar bilik dan ulasan untuk mencari penginapan ideal anda.
Holiday Inn Cardiff City Centre
4.3/5125 Ulasan
Excellent location, close to the castle and Cardiff market with great range of food choice. Comfortable huge bed. Spacious bathroom. Excellent front desk services who has helped me to register loyalty program to get free parking.
Austins Guest House
3.9/547 Ulasan
This was a nice little place to stay everything is central to where I needed to be and go too, the town centre is literally less than 10mins away and the train station is also. I traveled down for the WWE Clash At The Castle Event at the principality stadium which was right opposite where I was staying, so I didn't have to travel to far. The room was spacious and very clean, toilet and shower(nice and hot too) & was very clean aswell. Overall enjoyed it here.
Inn Cardiff
4.5/525 Ulasan
We stayed here one night and it was perfect for what we needed! We are a family of 5 with 3 young adult children and it’s hard to find a hotel room to accommodate 5 people. Steve was very nice, present, let us check in early and leave our bags the next morning while we toured the castle before catching our next train. His communication was excellent before and during our stay. The room was clean. The shower was hot and with good water pressure. The garden out back was a lovely place to sit and read. Location was very good - very close to the castle, stadium and main shopping area. I would recommend.
WiseStay
4/531 Ulasan
The room was pleasant enough, with a comfortable bed and TV with Netflix etc. The shower however had a broken shower head, which was easily fixed so wasn't too much of a bother. We however did have a quarter filled bottle of shower gel in our shower. There is also not much storage, if staying for more than a few nights. Our room was also not cleaned daily, as advertised. No one ever cleaned our room while we were out. We were fortunate enough to not encounter any staff until the morning we were meant to be leaving. No staff greet you as you come in, but that didn't bother us much in terms of self check in. But might not be suitable to guests with special needs. The worst of it had to be the 'Guest Relations Coordinator' Luke H. We emailed after being horribly awoke by a blaring alarm at 7am - when check out wasn't until 10am. We see this is a staff error and/or a misguided attempt at awaking guests 3 hours before check out. My disabled girlfriend was visibly distressed by this event, so wrote an email saying we would have to check out later has she would have to calm down from this experience, as she was very overwhelmed. Then instead of simply emailing a response, to us being upset at our rude awakening. Luke H, decided the most intelligent course of action would be to pound on our door half an hour later - only waking us further. He was beyond aggressive, agitated and confrontational in this interaction and I can honestly say I was in fear for our safety with his erratic and unpredictable behaviour during our conversation. I simply agreed with was he said, to try and stop his emotions spiral further out of control, in between his unhinged ramblings, stomping and pounding. After that situation was defused, we made sure our door was looked, in fear of his return. I would suggest to the hotel that Luke H, be place on some kind of company funded anger management course/support group to help him control these outbursts and for the general safety of guests and those who work with him. All the best. I would say that we would comeback to the hotel, as otherwise it was a positive experience, but the fear of seeing this man again will forever stop that from being possible. Luke H. is a truly terrifying individual and I would advise everyone who stays here to be wary of him.
The Spires Serviced Apartments Cardiff
4.3/557 Ulasan
Lovely apartment with everything you need for a comfortable stay in Cardiff. Friendly staff and only 5 minutes from the city centre.
Lincoln House Private Hotel
4.4/5106 Ulasan
Everything was excellent. Great welcome by Karl. Useful local tips. Spacious room. Quiet neighbourhood. Great parking. Superb breakfast. This hotel offers has an uniqueness, which we thoroughly enjoyed including the lounge / library area. Nice broad selection of books available as well.

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