Premier Inn Carlisle M6 Jct44

Room was not as described as shower was over bath ie not accessible. Restaurant was cold and there was a lengthy wait for service. Breakfast was not fully equipped. Coffee machine not working, eggs and pastries not prepared had to ask twice before eggs were provided.

We had the most wonderful welcome from Brian who sorted out our rooms. We did the meal deal which was great and made our lives really easy. The rooms were clean and the bath was great. We appreciated the fluffy towels and hair and shower gel. We had a good sleep and awoken refreshed.

I had a meal deal on the booking but the restaurant staff said it wasn’t on their records. I showed the Manager my booking clearly stating Meal Deal. He apologised and gave me a copy of his side of the booking, and there it was in black and white…Meal Deal included. Food eventually arrived and I ordered a pint of Guinness when the starter was finished and the dish collected…And I’m still waiting now. Yes the staff appear to be very pleasant, but that doesn’t make up for the service shortfalls.

Not a bad hotel to use however all facilities close early. The bar closed at 10:30pm which is too early and the restaurant also closed early. Mostly friendly staff. The hotel was clean and secure and we had a good sleep in our room. Parking was easy and finding the hotel was also easy as it was just off the motorway junction.

Booked the “super room” for the better WiFi only to be told at check in it wasn’t available and to use the free one. Explained this is why I booked the better room for the better WiFi (had some work emails to do) the reply was “do you want £5 back “. Was taken aback by the attitude so went to my room. Could only get a WiFi signal if I stood near the window ! Room was ok but bed seemed smaller than usual prem in rooms. Urine was left in the toilet. Quick flush and gone Breakfast not much left on the cooked section. Waited for fresh but none appeared. Beans looked like they had been there all night and the bread was hard. They do look understaffed as one young girl was running round doing everything. Wanted to give the restaurant a second chance so went down for dinner. Lots of empty tables. Not many in the dining room at all but when approached by the waiter he couldn’t allocate me a table until 830 ! I even suggested I’d eat in the bar but was refused. I can only imagine they were letting limited number in due to being understaffed. Went to bed hungry as there are only takeaways in the immediate area. Prem in are my usual first port of call and have only ever had good experiences. This has really let you down. Am strongly considering other options for future stays as this was a waste of money.

No lift to start off with had to carry 4 cases up to flights stairs We didn’t book for meal at time of booking but we decided to have meal we could t get booked in restaurants i handed £50 note in for drinks was refused to accept it then we could t use cash as the bar had no change then bar closes at 10 pm while there was a lot of people wanting drink 2 tea bags a 2 coffee with 4 milks in room tv asking fir PIN number wont be booking this hotel again