Pengguna Tetamu
30 Jun 2023
Would of been MINUS if at all possible. The staff were extremely rude, especially the Guy, very unhelpful and were made to feel most unwelcome. (look at previous reviews mentioning very rude and unhelpful staff on reception) We were touring Spain on 2 motorcycles and from the outset they didn't want us staying there (when booking in i actually over heard the 2 hotel receptionists saying in Spanish "oh no what are these #### bikers doing here" I've hashed out the swearing as not to offend, unfortunately for them I'm a Spanish teacher back in the UK . The staff would not give me their names for my complaint, but i did take a photograph of the (i was going to stay gentleman but due to his swearing that is inappropriate from him) photo can be supplied as required The motorcycle parking was totally unacceptable, there was a secure alternative parking for cycles behind a locked gate, which would have been great for our motorbikes, but they said sternly not for motorbikes. Our motorcycles are worth £17k & £12k respectively, so therefore secure parking is essential, especially as i have had a bike stolen abroad before. I asked for a refund & they refused, saying to take it up with '***********' WARNING i complained via the dispute area on *********** website, which is useless and asked *********** to call me to discuss my complaint which they HAVE NOT DONE. Very POOR service from ***********, i would have expected better, they are NOT interested at all in my point of view on the matter. I have been using *********** for probably over 10 years now and my have to consider alternative accommodation sites. VERY DISAPPOINTED. Everywhere else on our Spanish Motorcycle tour we have been made to feel very welcome
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