Ismail sahara
14 November 2024
Once we arrived there to get the apartment from their sister homestay, we found again only security there . He said nobody here and we don't have room, and we call the stay here standard phone complaint about that, after the manager to answer our call and hang up the phone .
The lady in the standard phone said that the apartment has no towels that why they don't let you in .. how funny this ..
After our complain, the assistant he run coming ,he thought we are Egyptian after he saw we are he getting frustrated, very talkative guy complaining about hygiene and laundry .. complaining about my region Moroccan Sahara said that poeple there are racism .. ( unprofessional way to talk to guests)..
Finally got in after long process and guess what we didn't got the towels till the other day at 19:00 ,after we asked twice from the RUDE manager that hang up the phone .
Very rediciluce service and lack of hospitality professionalism ..treat us like nobody even we paid 120 Euros for 2 nights only not including breakfast and not including towels ...
Terjemah