Hotel berhampiran Capela de Nossa Senhora de Fátima - Capela de Alvide, Cascais

We arrived here early, long before check-in. We waited in the lounge, which was comfortable enough, and noticed guests arriving after us were being allocated thier rooms before us, no reason given. We had booked 2 balcony rooms, only to be put in the basement with a ”garden room”, no view, dark and dingy. I complained and in fairness we were moved the following day, although we were put two floors apart, not ideal as we were travelling as one party. One of our party was taken unwell and the Reception staff could not have been more unhelpful, flatly refusing to call a doctor. Having worked in the travel business in this resort I can honestly say that I have never stayed in such an unfriendly, unhelpful hotel. I would never even consider staying at this awful place again, let alone recommend it to anyone else. Please pay a little more and stay in a decent hotel as far away from this one as possible.

We booked for an overnight stay to see the EDPjazz concert in Cascais. My partner booked it and specified that she needed a low floor as she suffers from vertigo. On arrival we were told we were on the 4 th floor. Oops. Not a good start. The receptionist was very helpful and we said we would leave our case and go for lunch. The replacement room was on the ground floor facing the pool . Unfortunately the smelly rubbish bin with all the cigarettes ash was right in upside the window. The pluses . We had a working fridge ( unfortunately it made a generator noise all night) but the room was clean and beds comfortable. Air con and tv in room. Breakfast was good. Better than some 4 star hotels we have stays in . Would we stay again for a short break, probably yes. Car parking in the street by the hotel was free as some roads in the area were not. Very friendly staff.

Very poor service and customer care , complaints handling , good point is near the tourist spot

The thing about ”boutique” hotels is they often have limited rooms with little consistancy between them. Often the hotel is a former mansion or castle that has been converted to create the accomodations. The rooms featured on the website often look amazing but many of the rooms are often former butler's pantries or attic rooms the crazy aunt lived in with alll her cats so you have to be careful when booking. This place has some of that. Had we ended up in a former little closet room in the corner, we would not have been happy here. Fortunately we had booked the designer room with a balcony facing the ocean (210) which was fantastic to enjoy the ocean views. We moved the long bench from in front of the bed onto the balcony during the day to use as a sun lounger. Room was smaller but had tall ceilings and nicely remodeled. Comfy bed and nice bathroom with shower with all kinds of water options plus toilets had heated bidet hose. It is important to know that the pool area is seasonal due to the close proximity to the ocean and doesnt open until mid-April. During much of year it is closed as the North Atlantic waves thrash over the pool area filling it with dirty sea water. The hotel should state this on their homepage to avoid guests feeling a bit misled. I attached some pictures showing the pool area we had without any lounges and water looking like a sewer discharge. The weather we had was sunny and hot yet couldn't use the pool so felt frustrated. I'm a daily lap swimmer so had been hoping to use the pool in the mornings for my swims. The view of the ocean with the crashing waves against the rocks made the stay very relaxing. Also it is a nice short walk to town with wonderful views along the way. Additionally it is a beautiful walk or run to the west along the rock cliffs by the ocean. Truly magical location. The hotel itself was lovely and ecclectic with fun art throughout. Hotel staff was very nice and the included a quality breakfast buffet was tasty and plentiful. We had to leave in the middle of the night for a very early flight out. The manager had take away lunches for us which was a nice touch. We booked the hotel in part because it was part of the AMEX Platinum Hotel collection which comes with some additional benefits if you have the card. We had been to Lisbon many times but so glad we discovered Cascais this time. Certainly will be back.

Excellent hotel . We stayed for 3 nights, and we loved it. They upgraded our room to an ocean view, and the room was stunning. The staff were very friendly . The swimming pool and spa are really good, just mind you need to book it in advance otherwise it could get overcrowded so there is nothing to worry about as everything is well organised. It's a 2 minutes walk from estoril train station and a 30 mims walk to cascais .

Tempat yang baik untuk perjalanan dan percutian, persekitaran di sekitarnya indah, anda boleh pergi ke tepi laut. Sarapannya banyak, biliknya besar dan kemudahannya lengkap. Perkhidmatan kaunter penerimaan tetamu sangat baik, memperkenalkan sumber pelancongan tempatan secara terperinci. Perlu memandu.

4 night stay taking part in the annual Ironman Cascais. The staff we fabulous and attentive to all our requests. Breakfast is excellent and relaxing with beautiful sea views. Tatiana and her colleagues on reception were so helpful and booked all our restaurant reservations and bike hire. Monday evening in Lisbon and the staff could not have been more attentive and gracious. The room was well kept and clean with very high standards.

Hotel 4 étoiles à proximité de la plage, chambre vieillotte, salle de bain avec baignoire sans tapis anti dérapant donc dangereux, odeurs de remontée chaque matin, en revanche bonne literie écran télé. Coté alimentation petit déjeuner correct, diner pour les amateurs de régime donc le quatre étoiles n'y est pas