Hotel berhampiran Payag ni Gorgonio, Cebu

The location is walking distance to Ayalla mall which is very convenient. the room was generally clean but the furnitures are a bit old and stained, it looked dirty. The room that i was given had a connecting door to another room which was occupied by others. I could hear their voices clearly when they are talking and laughing. I did not feel comfortable having that comnecting door, but since i was only staying for 1night, i did not ask to be transferred. I just felt like they should have told me before giving me that room. Those who plan to book here, if you are not comfortable having connecting doors to another room, better ask before checkin. Its really annoying when they think its ok.

I stayed with my friend here for 4days and 3 nights so far so good most especially the service everytime we call for room service or order for foods they’re very accommodating. For their foods its was so good most specially their pork sinigang it’s so delicious and so worth the price, the servings is large and when I say large it is good for 4-6 people and sorry we really didn’t think of taking a pictures of the room since our mind at that time is occupied with something important

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

I would give it a 3/5 for my 3 nights stay! The rooms were clean and quiet. It is away from the loud music or noise from elsewhere. The rooms are new as well. It is cheap so you get what you've paid for. Staffs at the Front Desk can be a little more welcoming to be honest. They will just look at you when you pass by the Reception especially during the afternoon time shift girl and guy and the 2 guys in the Morning are the coldest person ever. I think that what is lacking! They find it hard to greet you even a hi or hello! They should learn from the staffs in the 3 star Hotels in Bohol or Palawan. Despite their Hotel is not new they even out the experience with a sincere and welcoming smile. Could have also been better if they provide a minibar or a water kettle to have some coffee or something. If you are on a budget and no issues with unwelcoming staffs in the Hotel, This Hotel is recommended!

We checked in last Sept.15-17 in Fili hotel we had a blast my family were satisfied all the services they offered. The hotel is a five star hotel, so its all worth it what you paid for. The last day we checked out accidentally we left my sons’s iphone in the room we noticed it when we were on the road heading home. I messaged the duty manager MR. STEVEN ROYO SANTIAGO assured to me that phone is just there in the room. Other staff were looking and asking others to help them to find until MR STEVEN SANTIAGO personally went to the room and searched and he found it. I am so happy, HONESTY and INTEGRITY is the right words for you sir STEVEN thank u so much.

I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.

This was a nice resort. The service staff were kind and accommodating and let me check in early and upgraded my room when I told them I’m checking out at midnight and won’t even be sleeping over. It was so nice to just enjoy a pool day right before our 2:40 am flight. We had fun, took naps, and didn’t have to go to their airport too early to wait around. The evening buffet was delicious. We wanted to get a massage but the price was too much compared to other places. The beach was great to snorkel and we had a lot of fun looking at the fish. They had a fire show by the pool in the evening. Just a few concerning points: -The water from the shower was warm but didn’t get hot enough to enjoy so we had to take a bath instead which provided a good temperature - They need to update their carpet in the room so it looks more modern. This carpet looks like from the 90s. I know it can’t be that old but it’s got that vibe. -Two slides in the kids’ area were closed and not able to be used -Wave pool was closed I guess I knew this would happen. When you go to these kinds of places, there’s always something that’s closed or broken. -The beach sand is very hard, wear water shoes All in all, it’s a nice resort. Very bustling, full of energy and lovely.

Our room was very big, but there was a weird smell, but that may be die to the renovations I’ve been making. We stayed in the development that was not completely done. Excellent pools and a very nice beach area offers, if you’re willing to spend the money, anything you’d like to do at a beach. there’s a bar along seafood bar we can get oysters crab, and even lobster.

I enjoyed everything here, every staff we met greeted us like we’re friends and they’re very helpful too. Looks like the hotel is manned properly. And the hotel itself is family friendly.