Hotel Sunstar Heritage

This was our second time staying at Sunstar Heritage. It's good value for money. The rooms are clean and tidy. The rooftop has the option of open air outside or inside sitting (A/C). The staff up in the rooftop area are excellent and very friendly.

The hotel is supposed to be 3 Star, but the location drags it down much lower. It's very difficult to access on a narrow street, in a very crowded area. Staff were attentive and responsive. The decor is tired and a little grubby - don't be fooled by the promotional photos.

Not clean. Stayed for 10 minutes observed roaches and left. They did try to offer a new room and they were extremely nice but when u have bug spray on deck this is a known problem. Nothing was done when I cancelled no assistance from ******* either

The staff was great. They helped us to book pur train ti ket to agra and assisted us to get more ruppees exchamge. The front desk was amazing

Had an amazing stay. Very cooperative staff, very polite . Tasty food will stay again for sure

Only one ,final night of group tour. .Bathroom fine,towels, WiFi in room BUT only a bottom sheet on the bed.No top sheet. Staff did not understand request for top sheet and simply pointed to a quilt in the cupboard. Quilt not needed in August and did not remove the cover to use that as it was decidedly grubby. Breakfast buffet offering scant (rather leaning toward continental style) but real ground coffee!!!Yeah!! Walking outside one is hassled by taxi drivers/rickshaw wallahs and tuktuk drivers,once past the roundabout they leave you alone.

THIS was the first hotel I stayed in on my first ever visit to India, so my memories of it are crystal clear. In all I stayed here on three occasions for a total of five nights during my tour and staff were always very friendly and very helpful, the major plus of this hotel. Particular mention should go Shivam Travedi who was a constant source of help to me with everything from special food and beer to advice about the area round the hotel. He really helped make my stay at the SunStar Heritage the best it could be. Covid has not been kind to India. ***y hotels and bars have gone out of business and I can only presume that what problems I found with the hotel were down to an unwillingness to invest any more money in the accommodation than was absolutely necessary in difficult times. The entrance and reception areas of the SunStar Heritage were in good condition, a security guard was frequently on duty at the front and there was a security arch in the reception area. Furniture in the foyer was in good condition and the hotel’s lift was the swiftest of all the lifts used during my holiday. Very useful as the restaurant at the hotel was on the fourth floor occupying a rooftop terrace area. Unfortunately the maintenance both of the terrace area and the eating area was poor. Large sections of wallpaper hung peeling from the wall near the area where the food was and where a breakfast toaster operated and there were chips, scrapes, gouges and marks over a wide area giving everything a battered appearance. One side door in the breakfast area was left open one day giving a view into a cramped roof area covered in leaking pipework which dripped down into a large pool of water. The outside terrace gave cause for concern since some areas of brick and plasterwork were not just cracked but badly damaged with internal rusting metal rods openly exposed to view. Not sure if it could be classed as a hazard, but it certainly didn’t look strong enough to risk leaning on to enjoy the view! As far as my room was concerned there were problems with the air conditioning which were solved, but the toilet seat was broken and remained broken despite being reported. Also some light switches did not work and the razor point in the bathroom was broken. I had to use another power point in the main bedroom which had no nearby mirror so I couldn’t see properly to shave. There was no clear guidance at all about how to get the room cleaned. I eventually asked about cleaning and was told I had to leave my key with reception. Water bottles were provided but only for the first 24 hours. No more were provided and I had to ask for water. The absence of water may possibly have been linked to room cleaning. By far and away the most serious failure was a broken room safe. Guests such as myself bring with them money, passports, airline tickets and medical certificates and we need somewhere to keep them secure. To find the room safe broken was poor but it got a lot worse. When I went down to

Amazing staff, neat Deluxe tripple room. Very spacious

The staff at the hotel was excellent! They even helped me book a train to Agra. The room and hotel was very clean and safe. I would definitely recommend this hotel.