Pengguna Tetamu
21 Februari 2024
WARNING: DO NOT BOOK THIS HOSTEL - CANCELLED OUR BOOKING WITHOUT WARNING AND AGGRESSIVE, RUDE CUSTOMER SERVICE We booked a private room on HostelWorld and arrived at around 7pm, when we were informed by the owner that he had given our room away, as we were ‘too late’. This is despite paying a 15% deposit to secure the room. We were blamed for not providing a WhatsApp number, but this was only suggested to give ‘tips’, not secure the booking. In addition, we had two emails stating ‘Booking Confirmed’, one on the day of the booking. They then proceeded to take us round to their other properties, which sounds a lot like a common Delhi scam…we eventually accepted a room in one of their hotels because it was late and we needed a place to sleep. When we went to sort things out with management, including a discount on the room rate for the 2 hours it had taken to get us a room, they were rude, aggressive and not apologetic in the slightest. We got out of there as quickly as possible and will not be returning - and warn others to do the same.
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