Ulasan Ibis Jakarta Raden Saleh

Jawapan daripada Pihak Penginapan: Dear Lee Siew Mun (Mun Lee),Thank you for sharing your detailed feedback about your recent stay with us at ibis Jakarta Raden Saleh. We’re thrilled to hear that you found our beds super comfy and enjoyed a restful sleep – it’s always our goal to provide a relaxing experience for our guests.We’re also glad you appreciated our location and found it convenient for exploring the city. However, we sincerely apologize for the areas where we fell short of your expectations.Your comment about the toilet cleanliness has been noted, and we will address this with our housekeeping team to ensure improvements are made. Regarding the bottled water, we provide complimentary bottles as part of the room amenities, but there is a nominal charge for additional bottles beyond the standard allocation. We understand this may feel unusual, and we’ll ensure to clarify this policy with our guests to avoid confusion in the future.As for breakfast, we're happy you found the Indomie option unique, though we regret that it didn’t fully meet your expectations. We’ll review your input to improve the presentation and align it more closely with the photos.Thank you again for your constructive feedback. We hope to have the opportunity to welcome you back in the future and provide an even better experience. Warm regards,Guest Experience Manageribis Jakarta Raden Saleh

Jawapan daripada Pihak Penginapan: Dear Guest,Thank you for your feedback and for choosing ibis Jakarta Raden Saleh. We're pleased to know that you enjoyed the cleanliness of our rooms, the friendly service, and the convenience of our location near Malacca Hardware, supermarkets, and 24-hour shops.We’re sorry to hear about the challenges you faced with navigation when using ride-hailing apps. Please note that our hotel is listed on maps, but we understand that some drivers may encounter issues locating us. We recommend sharing our full address or sending the map pin directly via the app to ensure a smoother experience.Your feedback is important, and we’ll explore ways to make our location even more accessible for guests. We look forward to welcoming you again in the future and providing an even better stayWarm regards,Guest Experience Manageribis Jakarta Raden Saleh

Jawapan daripada Pihak Penginapan: Dear Guest,We very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear TheTravelGirlThank you for taking the time to tell us about your experience at the Ibis Jakarta Raden Saleh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Jakarta Raden Saleh, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience team

Jawapan daripada Pihak Penginapan: Dear Leoine MadelineThank you for taking the time to tell us about your experience at the Ibis Jakarta Raden Saleh. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Ibis Jakarta Raden Saleh, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guest Experience team

Jawapan daripada Pihak Penginapan: Dear GuestWe very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear rylosusWe very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. Creating a relaxing and family friendly environment is always our goal, and your feedback motivates us to continue delivering memorable experiences.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear JulaihaWe very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Steve Takehiko,We very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear william malinoWe very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Value Guest,We very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Guest We very much appreciate your comments regarding your stay at the Ibis Jakarta Raden Saleh. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Experience Team

Jawapan daripada Pihak Penginapan: Dear Guest,Terima kasih telah meluangkan waktu untuk memberikan ulasan mengenai pengalaman Anda di ibis Jakarta Raden Saleh. Kami senang mengetahui bahwa Anda menghargai lokasi strategis kami, akses yang mudah, dan beragam pilihan kuliner di sekitar hotel. Desain kamar modern minimalis yang kami tawarkan memang dirancang untuk memberikan kenyamanan maksimal kepada tamu kami.Kami sangat menghargai masukan Anda terkait tempat tidur. Kami mohon maaf atas ketidaknyamanan yang Anda alami. Hal ini akan segera kami sampaikan kepada tim terkait untuk ditindaklanjuti dan ditingkatkan demi kenyamanan tamu di masa mendatang.Sekali lagi, terima kasih atas umpan baliknya. Kami berharap dapat menyambut Anda kembali dan memberikan pengalaman yang lebih baik di masa mendatang.Salam hangat,Guest Experience ManagerIbis Jakarta Raden Saleh

Jawapan daripada Pihak Penginapan: Dear Guest Thank you for sharing your feedback with ibis Jakarta Raden Saleh. We truly appreciate your kind words about our service and the friendliness of our staff. We sincerely apologize for the issues you encountered with the toilet floor drain smell and the room conditions. We take all feedback seriously and will have our maintenance team address the drain issue immediately to ensure it is resolved. We're sorry the solution wasn't satisfactory during your previous requests and will work to improve this.Regarding the room size and the surrounding area, we understand your concerns. Unfortunately, due to the location, some noise may be unavoidable, but we will continue to explore ways to minimize it for future guests. As for the windows in the room, while we do have windows, they cannot be opened for safety and security reasons. We understand this may have been inconvenient, and we will make sure to provide more information about room features during future bookings.We always strive to provide a comfortable and enjoyable stay, and your feedback will help us to improve. We hope to have the opportunity to welcome you back for a better experience.Warmest regards,Guest Experience Team