Grand Mercure Jakarta Kemayoran

Had a horrible stay at the hotel. The toilet seat spoil upon check in. Waited in the room for 20mins+ air con still not cold. Requested for room change have to wait till next day. Asked for room key card as was locked outside the room, waited for 30mins and no one came. Until I saw a room attendant and asked for help to enter my room. Most importantly, during my 4 night stay, they took 3 separate deposit from my credit card on 3 separate days. And now after my checkout date, 2 of the deposit is now showing deduction from my bank. Despite me paid for the room charge before arrival, my credit card has been charged with another 4night room charge. Email them since last week, still no reply. Tried calling the hotel, they told me cannot understand English and ask me write email in Indonesian...

It’s clean, decent service and friendly staff. This was during the quarantine period and the service could have been better.

21年6月期間作為隔離酒店入住 優點： 1 房間乾淨整潔，電源插座數量尚可，但種類多。有CCTV頻道。 窗户全封閉，隔音效果好，景觀不錯。 2 衞生間佈局合理，雖然無窗，但明亮乾淨。 以下是多個缺點： 1 每天隔離餐需要多次催促，每次催了也不會再30分鐘內來，平均電話催了也要90分鐘。衹有3頓飯是準時到的。最過分一次午餐了5個小時，在晚餐送來後10分鐘才送上來。而且都是送入房間，對自己對員工都是不合理的安排。你説酒店員工不足吧，點了可樂倒是5分鐘送到，4罐17美刀。 2 入住酒店需要一次核酸檢測再辦理。這個倒是不錯，但一堆人都擠在地下室，而且入住辦理速度極慢。第二次檢測毫無秩序，我不打電話問就不要求我下去。下去又是一堆人。人家泰國隔離酒店就是安排好時間，一個一個通知，確保大家不交叉。我花了至少45分鐘辦理入住，邊上有人比我早開始，等我結束了還沒結束。 3 房價不評論。但入住要收5天餐飲，每天800K印尼，差不多400人民幣不到。價格是五星級酒店的 3.1 吃的種類還可以選擇，但味道也就那樣。量少，特別是菜少。主食米飯還可以，好在帶了榨菜。西餐的量尤其少。而且作為隔離酒店，不是一次性餐盒，這個不太負責任了。餐具是一次性和標準餐具混合著來。 我是自帶餐具的，但其實也沒必要了，因為餐盤是回收的。門口也沒凳子或者桌子，餐盤都衹能放地上。 3.2 最關鍵，最後一天中午退房，早飯午飯都不送到，還收錢！！！！ 我特意花了1小時理論，還是不痛不癢的説研究····氣死了 3.3 沒送到飯，有收錢！！！ 4 退房也很混亂，讓我一早退房，但第二次報告根本沒出來，白白在樓下等了3小時。 平時走廊和電梯沒人看管，隔離形同虛設。理論上偷偷溜出去都可以。 5 酒店wifi很差，網絡速度也很差，手機信號也一般般。我反正經歷了約40小時的徹底斷網。 電視也倒是有一箇中文頻道。 6 也許不是酒店的鍋，但還要説。在機場接機時，混亂就不説了。但居然要收護照，然後2天後再還···天哪 這是從未有過的經歷。護照丟了算誰的！！！酒店至少應該提前説明一下吧。 最後，大家看看酒店對評論不痛不癢的反饋···

DO NOT BOOK THIS HOTEL. WORST HOTEL STAY IN JAKARTA. BAD HYGIENE, CRAPPY SERVICE, TERRIBLE BREAKFAST, NONSENSICAL REGULATIONS. I booked this room to go to a concert nearby. Checked in at 3-4 PM on December 23, 2023, room was decent and cold. Left for the concert and returned at 1 AM, room still pleasantly cold, as hotel rooms should be. Went to sleep, then the air conditioning went completely off sometime between 2 AM to 4 AM. Tried checking the control panel, nothing worked. This is what went down afterwards. 1. I called receptionist (Arman) who told me that the AC is adjusted by THE HOTEL’S CENTRALIZED SETTING. If so, why the hell would you install a control panel in the room?? Second of all, what was the reason for them to turn off the AC through the said centralized setting when someone’s clearly staying in the room?? He then said he’d send a technician immediately. 2. Technician came by and proceeded to CLEAN THE AIR VENT, making a whole lot of noise. After cleaning for fifteen minutes, he put the air vent back together and left. 3. Ten minutes afterward, the room proceeded to heat up instead of cool down. Impossible to sleep in. I called the receptionist again and Arman answered, saying that the problem was that THE ROOM’S AIR VENT WAS DIRTY. My question is, how does the air vent get that dirty after less than 12 hours of use?? If that’s the hotel’s reasoning, that means the air vent was not cleaned prior to me checking in, causing the air conditioning to fail and ultimately ruining my sleep schedule. Mind you, being able to sleep through the night was my main reason to book this room in the first place. Arman the receptionist doesn’t seem to understand that the hotel is at fault here and offered us a different room in an annoyed tone. At that point (nearly 5 AM in the morning and having only slept for 2 hours), my partner and I were already too exhausted to repack and move ourselves to a different room. I was also furious at how ridiculous the whole situation and Arman’s nonchalance is, so we left it at that. The next morning, we woke up for breakfast. Note that this hotel claims to be a five-star hotel. The food was horrendous. This hotel deserves two, three stars at best. Staffs? Unhelpful. I had to ask four different staff in the span of one entire hour for a soup ladle to get myself a bowl of miso soup. They don’t even put out new, clean eating utensils on the tables. Terrible, terrible breakfast experience. My partner and I then ordered lunch from GrabFood. When it arrived, I asked the driver to place my order by the concierge, as any other hotel would allow. Driver then apologized saying he is not allowed to step foot in hotel premises and is not allowed to hand the food over to any of the staff. Please note that I have stayed in a number of five-star hotels throughout Jakarta. Even the Langham and Kempinski would assign their security and/or staff to help us get our food from the driver and have it placed by the front desk. Some even offer to have the food delivered straight to our room. What does Grand Mercure Jakarta Kemayoran do, you ask? They tell the guest to WALK OUT OF THE HOTEL PREMISES AND FETCH THE FOOD OURSELVES. Not even at the hotel lobby, not even at the PARKING LOT, but outside of the building entirely. Does that make sense to you? Because that does not to me. Note that after having breakfast, I had also asked three times to see the general manager to address all of these unacceptable conditions. The manager never showed up even when it was time for me to check out. I didn’t bother asking for them again afterward. It is clear that this establishment has no interest in listening to their guests’ complaints. I also see that they reply to guests’ bad reviews online using the exact same template, no matter what the guests have to say. This is the worst hotel experience I have ever had in my life and I urge anyone reading this to reconsider your plans to ever stay in this hotel.

it is an amazing couple of stay here and we have got to try Indonesian beer too which was a good thing 🍻

The shower place is old and dirty. Not so recommend this hotel, although it listed 4*

The hotel spots clean facilities and comfortable rooms with nice views. Only cons is breakfast is not as good as expected, eating out wil be much better choice. Lunch/Dinner at the Panameria (see attached photo) lounge opposite the breakfast area is much better choice, but not the best bet in Jakarta.

Good clean rooms and reasonably good service but not near to shopping or amenities.

Spacious room and new facilities , close to JIE , great venue to stay for exhibitions