Hotel Nanyuan Inn di Chamonix

We visited March/April 2024 as a family with a larger group. We had two apar**ents for up to 6 people (one had 4 and the other 5) These were self catered and we were provided a small cleaning pack (small washing up liquid, small antibacterial cleaner, 5 dishwasher tablets, and a few cloths) and toiletries which were three small shower gel and shampoo solid bars and one toilet roll. These were small and not enough for everyone all week. Over the week we had to buy rubbish bags and toilet roll. Towels were provided (one hand one bath per person) and two robes regardless of the makeup of the people in the room. These were hard and not luxury as you would want for four star. The room was spacious with a double room, a twin room and then there was a double sofa bed. We didn’t use this but the other family did and it wasn’t particularly comfortable. Bedding was provided and this was quite comfortable. I don’t think that the rooms are big enough for 6 people personally. Not on a holiday when you have all the ski clothing in the room. There is a lack of storage for bulky clothes and we generally left our coats on the sofa bed. The rooms were not particularly clean. The toilet is in its own room and in both rooms smelled like a urinal. The bathrooms were ok, and the showers hot and powerful enough. We did find that down the side of the sink was dirty and had not been cleaned for a while. The rooms were not cleaned thoroughly between uses and I didn’t like walking barefoot. The socks I wore in the apar**ent were black with dirt. The general areas are not particularly well maintained either. Someone had left a bag of rubbish on the bannister of the stairway and this was there three days later when we left. The cutlery and plates are plentiful. The kitchen is adequate with a fridge, microwave/oven, dishwasher and hob. You can eat in if you like which we did a few times. Some of rooms have spectacular views from the balcony. Others not so much. You are given a ski locker with the room which was spacious and helpful and kept wet boards and boots out of the room. The swimming pool is great for bad ski days, with the sauna and steam rooms being roomy and lovely and hot. You have to ask reception to turn these in and these facilities are only available when reception is open (so not between 12-3pm) The hotel is well situated for the train station and the bus stops and town. You get free train travel from the hotel and this was so much quieter than the bus. It is only a short walk to the bars and restaurants which is great after a long day skiing. In checkout we left our bags at the hotel for a few hours and these were left in the fitness suite. Not helpful for those wanting to use it and not particularly secure. I think a better system is needed. The receptionist was lovely and helpful. I wouldn’t stay here again mainly due to it claiming to be luxury and to be 4*. If it was appropriately priced for a 3* I would consider it. However, if I was