Hotel Mesra keluarga di Changchun

臨時決定來長春，行程也不確定，又不太瞭解地理位置，在攜程大致搜尋了一下訂的這家，整體讓我非常滿意，也比預想的要好一些！首先整體服務態度好，假期關係，真是看出來用心了！因為前台是上電梯二樓大廳，一樓迎賓人員就很温和，已經很晚了，又很冷，他就在門口站着！這裏好像是新區，樓處在商業圈，很熱鬧，吃住都很方便，停車也很方便，還有地下停車庫！上樓非常方便！前台看到我們帶孩子就送個紀念品！房間很大，還有廚房😂洗手間設計也挺好，衞生很好，早餐種類不多但足以吃的很好！

When I come back to Changchun, I will stay here again. The service is wonderful! The food in their buffet is diverse and tasty, and when I asked for some cheese at dinner, they found several varieties of it for me!

衛生條件：第一晚入住， 我和朋友用將近二十張酒精濕巾 擦床頭櫃 桌子 洗手檯 水吧檯 擦完濕巾是深灰色和灰色， 洗手檯的洗手液下方一擦全是泡沫 設施：-房間只有中央空調，無法調節，冬天只有暖氣 房間供暖確實充足，幹燥到睡不著 房間沒有加濕器，需自備 -洗手間沒有排氣扇，我是萬萬沒想到 -室內換氣扇是門口上方位置，是空調的換氣扇 室內廢氣不斷循環，返臭，換氣扇的噪音極大 嚴重影響我休息 -酒店提供的應用水竟然是怡寶 將近八百人民幣一晚的酒店， 提供的飲用水和水吧飲料如此一般 還不如普通酒店的供應 -枕頭只有羽絨枕頭，支撐力完全不夠， 睡醒脖子肩膀酸痛 酒店服務： 作為標榜五星級的酒店，服務管理確實令人失望 房間直線撥打服務熱線接待態度確實是差強人意 因為房間提供的飲用水太過令我失望， 打電話想詢問一下有沒有其他的水， 接線員說只有這個牌子， 用一種令人感到不適的口吻說「那你想要什麼水」 禮貌是酒店從業員最基本的素養 後來我和酒店經理講述了經過， 經理先是替該接線員致歉，且幫我換了飲用水 原本想在長春旅行兩天可以有個好一點的體驗才訂了這個酒店，結果失望至極 酒店好處：位置便利， 隔壁就是這有山商場，斜對面是萬達 門口就是54路有軌電車及文旅專列 對面就是舊長影

We had a wonderful stay at the Yatai Hotel, the staff were amazing; extremely friendly, helpful and the service throughout our stay was of a high professional standard. We were close to great restaurants and tourist sights, we could walk to almost everywhere, and centrally located only a short 5-10min taxi ride to the Changchun Railway Station. The rooms were very clean, modern and convenient. This was my second stay at Yatai Hotel. And it won’t be my last!

雖然不是第一次來長春，一直感覺這個城市是一個人情味超濃的城市，尤其是我們選擇的這家酒店🏨讓我們非常感動，從進門辦理入住到房間的温馨乾淨，早餐豐盛，設施齊全，周邊交通便利，環境優美，真的的非常大氣上檔次[強][強][強] 我要特別感謝客房主管霞姐，入住三天一直在處處關心照顧我們，知道我們在南方來怕不適合房間乾燥，特意為我送來加濕器，真的很細心，很周到，感恩遇見[抱拳][抱拳]也表揚周志秀大姐，服務熱情，真心推薦，值得推薦的酒店[強][強][強]

I stayed in this hotel to celebrate my wedding anniversary and all I can say is wow wow. what a amazing stay I had here. if anyone is going to this hotel I recommend you to find Sophie from the reception counter. She knows what customers like and can make your stay money worth. the hotel and rooms are very clean big and all staff are so kind and helpful first time I got the feeling of a hotel stay in Changchun. Amazing stay. I like to praise the management for the awesome job but just one thing I didn’t like is the restaurant staff is very immature running and tickling each other looks a little unprofessional in a high establishment there. Thank you 我住在这家酒店是为了庆祝我的结婚周年纪念日，我只能说哇。我在这里度过了多么美妙的一段时光。如果有人要去这家酒店，我建议你到前台找索菲。她知道顾客喜欢什么，可以让你的住宿费物有所值。酒店和房间都很干净，所有的工作人员都很友善，乐于助人。我第一次感觉到在长春住酒店的感觉。令人惊叹的住宿。我喜欢称赞管理层的出色工作，但有一件事我不喜欢，那就是餐厅的员工们非常不成熟，在那里的高级餐厅里互相挠痒痒看起来有点不专业。非常感谢。

There are couple of things that I love about this hotel and some things that they can be improve. 1. Hotel is nice, bed is comfy as expected 2 . Very near to the mall, where there are tons of delicious food/ restaurants there 3. There is subway just beside the hotel which is very convenient if you choose to take subway 4. Breakfast is varies from Chinese to western which is great. I usually have omelette, toasted bread, coffee and juices. We had issue with the air purifier, and asked for someone to fix it then seems it couldn’t be fixed, then they keep coming back coz after 5 mins of use it’s broken again. We asked to change to another one, at first they keep saying that no way that it’s broken, but it is broken. Finally they changed, but they wasted our time, we wanted to sleep early instead having them in the room with us. This kind service should be improved. They should just take it away and fixed it somewhere else and not to disturb guests.

來長春送孩子上大學，第一次來這個城市，那裡都不熟悉，就定了離學校很近的的酒店。地理位置很好，距離高速很近，因此去機場很方便。樓下就是一個商場，有超市買東西也方便，孩子有些日用品在miniso搞定了。還有KFC蜜雪等快餐。酒店的工作人員非常好，有問必答。設施方便，這麼便宜的價格居然還有早餐，早餐就餐人比較多，但是餐廳的服務人員很勤快，沒有等位。下次來學校看孩子的話還會選擇這裏。行程匆忙，沒有拍酒店的照片，放一張學校的美圖吧。沒有

不慎將孩子的玩具熊遺落在了酒店房間的角落裡。當發現時，已經驅車前往了下一個目的地。擔心孩子會因失去心愛的玩具而哭鬧時，酒店前台的電話打了過來。原來，酒店清潔人員在整理房間時發現了玩具熊，並立即主動聯繫，為了讓孩子儘快找回玩具，酒店甚至安排了快遞服務，將玩具熊免費送到了李女士所在的城市。

設施：一流 衞生：很棒 環境：好好 服務：熱情 很好的一次住宿體驗，這個酒店檔次很好，服務很好，飯菜也很和口味，出行選擇最佳選擇，很棒！