Ulasan Jin-An Hotel Changchun

Jawapan daripada Pihak Penginapan: Dear Guest, First of all, thank you very much for your continued support of our hotel and for choosing us on your numerous business trips. We sincerely apologize for your unpleasant experience with your child this time. We feel deeply ashamed and responsible for the long wait you had during normal check-in hours, the malfunctioning room key, and the lack of warmth in some front desk staff. Thank you very much for your objective and detailed pointing out our problems: the low efficiency of cleaning the family room, the failure to flexibly allocate staff for expedited cleaning, the lack of service awareness at the on-duty front desk, and the lack of proactive apologies and reassurance. We have immediately recorded and thoroughly investigated these issues. We have immediately arranged for the housekeeping department to optimize the check-out cleaning process, implement a double-person expedited cleaning mechanism for guests waiting at the hotel, and flexibly increase staff during peak and waiting periods to avoid unnecessary waiting for guests. At the same time, we have conducted standardized service training for all front desk staff, strengthening the service process of proactively apologizing, patiently communicating, and reassuring guests, and seriously rectifying the problems of lax service attitude and lack of empathy to prevent similar situations from happening again. We commend and reward the lobby manager and evening front desk staff for their positive feedback. Regarding the front desk service issues raised by multiple guests, we will not tolerate them. We will conduct a comprehensive review of staff service standards, strictly assess staff before they are allowed to work, and resolutely eliminate any instances of not performing duties according to service standards. We aim to retain guests through professionalism and service, and live up to the trust of local guests. We are also pleased that your child had a comfortable stay, which is our goal. We sincerely apologize for this unsatisfactory experience. We will thoroughly rectify our service processes, staff management, and room cleaning efficiency, and take concrete actions to make changes. We sincerely hope to have another opportunity to improve. We hope you will once again experience our attentive service and sincerity during your business trip home. We wish you a pleasant life!

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您對金安大飯店的高度認可與細緻好評！酒店坐落市中心核心地段，交通四通八達，就是希望能為您的商務出行和旅居生活提供便捷舒心的落腳之所。我們始終用心把控客房衞生、設施維護與床品品質，力求讓每一位客人都能住得乾淨安穩、休憩舒心。感恩您對我們貼心服務、豐盛中西早餐以及健身泳池配套的肯定。您的滿意是我們最大的動力，我們會繼續保持品質與服務初心，精進每一處細節，誠摯期待您下次商務出行再次選擇金安大飯店，祝您事事順遂，旅途愉快！

Jawapan daripada Pihak Penginapan: 尊敬的賓客，非常感謝您的滿分好評！能給到您超靜音靜謐的入住體驗、全程不被外界打擾，收穫超出預期的舒適與貼心，我們倍感榮幸。從隔音靜謐度到入住每一處細節，我們都力求用心打磨、周到完善。我們會繼續堅守品質，把安靜舒適和貼心服務一直保持下去，期待您常來入住，盡享安逸愜意的休憩時光！

Jawapan daripada Pihak Penginapan: Dear Guest, thank you for your wonderful review! We are delighted that you enjoyed the Lobby Lounge Happy Hour, which offered excellent value for money and beautiful views. The high-floor rooms were bright, clean, and tidy, and the robot delivery service brought your food directly to your room was convenient and hassle-free. We will continue to focus on improving our environment, service, and details, and we look forward to welcoming you back to enjoy your time here again!

Jawapan daripada Pihak Penginapan: Dear Guest, we are deeply sorry that your stay was unpleasant and caused you a negative experience. We feel extremely guilty and sincerely apologize. Regarding the expired cookies you reported, this was a serious oversight on our part. Food safety is of paramount importance, and we have immediately conducted a comprehensive review of the expiration dates of all room amenities and snacks, strictly implementing our warehousing, placement, and regular self-inspection procedures. We have also held the male front desk staff member on duty that day strictly accountable for their failure to promptly apologize and properly handle your feedback, demonstrating a serious lack of service awareness. We will conduct specialized service etiquette and emergency response training for all front desk staff to correct their service attitude and eliminate indifferent or perfunctory service. We are very sorry that the bathroom layout did not meet your expectations, significantly diminishing your stay experience. We will optimize the bathroom details based on the actual conditions of the room to improve your comfort. Every criticism you raised was very pertinent and crucial for our improvement. We will comprehensively rectify issues related to amenities management, staff service, and attention to detail, and strictly strengthen internal management. We apologize again for this unpleasant stay experience and thank you for your honest feedback. We sincerely hope to gain your understanding. If there is an opportunity in the future, we will definitely let you see the changes and progress of the hotel. We wish you a happy life.

Jawapan daripada Pihak Penginapan: Dear Guest, thank you so much for your recognition! It's our hotel's good fortune to have dedicated staff, and our blessing to have guests as attentive as you. Changchun Jin'an Hotel is committed to providing every guest with the highest quality service experience, and we look forward to seeing you again! We wish you success in your work and a happy life!

Jawapan daripada Pihak Penginapan: 尊敬的賓客您好，非常感謝您對我們的認可！擁有用心服務的員工，是我們酒店的幸運，擁有如您一樣有心的賓客，是我們的福氣。長春金安大飯店一直致力於為每一位賓客帶去最優質的服務體驗，期待與您的下次之約！祝您工作順利，生活愉快！

Jawapan daripada Pihak Penginapan: Dear Guest, The best advertising is word-of-mouth recommendations. We are honored that our service has earned your recognition and look forward to your next stay!

Jawapan daripada Pihak Penginapan: Thank you for your positive feedback on the hotel. We look forward to welcoming you back again.

Jawapan daripada Pihak Penginapan: 高峯期酒店人手緊張仍盡力為您妥善辦理貨幣兑換，能得到您的理解與認可，我們倍感温暖。感謝您對酒店工作人員勤勞友善的肯定，我們會始終保持真誠熱情的服務初心，不斷完善服務細節。期待您再次光臨，祝您旅途順遂、萬事順心！

Jawapan daripada Pihak Penginapan: 一直相信，這世間有一種相遇，不是在路上，而是在心裏；有一種感情，不是朝夕廝守，卻是默默相伴。一種語言，不必出聲，卻字字心聲；一聲思念，無關距離，卻可以滄海桑田；一種惦念，無形，卻是心脈與心脈的交融；在您需要之時，金安隨時在您身邊！

Jawapan daripada Pihak Penginapan: I used to think that the most beautiful thing in life was meeting someone. Later I realized that what's truly precious is reunion. If we can reunite after a long separation, I hope you are doing well. Sometimes, the best comfort is silent companionship; being by someone's side is true possession, and love that becomes a habit is what lasts. Jin'an wishes to offer you long-lasting companionship and awaits our next reunion.

Jawapan daripada Pihak Penginapan: 特別感謝您對我們老牌星級酒店的認可！您提到的豐富早餐、舒適環境，還有員工熱情幫忙解決問題的細節，都是我們堅持品質的動力。尤其開心您説下次來長春還會選擇我們，我們已經在為您的下次入住提前準備好優質服務，祝您生活愉快！