Hotel Mesra keluarga di Charlotte

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Beware, they have Bed Bugs!! We missed our connecting flight home from Charlotte so American Airlines gave us a voucher to stay the night here in mid-May 2024. We were in our room from about 11:00 pm to 8:00 am. The next morning, I woke up with at least 20 bed bug bites (pictures) attached. Upon arriving home, I found they had traveled with us. I've spent money, taken additional days off work, and had to call in professionals since. Not to mention the mental health and anxiety toll this has taken. I've called them twice to alert the front desk and left messages for their General Manager. I have not heard back. I also called American Airlines to alert them to the situation but they brushed me off.

The staff goes out of their way to make it a “home away from home” for me! I have been coming to this location for almost 2 years every week, and am always greeted with a smile! Connor G. And Dionna P are superb in what they do! The entire staff (I know them all well by now) are extremely helpful, and some of the top hospitality employees I have ever come across! 10 out of 10! I love the club room access, quick breakfast in AM, and snack at night! Always clean and stocked!

I am literally still crying from my “special trip” that I had planned at this hotel. Flew in family (one of which is sick and dying and it maybe my last time seeing her). Rented fancy cars for everyone. Had planned a spa retreat for my daughters 18th bday and Mother’s Day for the women that have been there for us. I was a 15 year old mother, I was left homeless and hungry. I fought to be a mother, build a business, and my daughter and I had finally made it. I had remembered going to the hotel before for a dinner. I thought it would be a perfect spa day/special place. I am still crying as I type this. - I paid and booked in advance because the booking agent said they could accommodate us at the spa. I paid for the nicest room/cottage. Since we were just coming for a fun day/evening, I wanted it to be perfect. Which is why I went to a “Luxury” resort. I knew things had to be right and with a resort with this level achievements, it would absolutely be right… or so I thought. - First I had to call 3 times and several people after the spa reservation wasn’t made by the original person that booked at Marriott. - Upon trying to get the appointment at the spa, they had no availability and the woman was truly nasty. So I pay private people to come in last minute. - I arrive and the grounds are a MESS. Complete construction site, dead plants, trash, I was so confused.Nothing like what I had been promised or expected. It was a giant construction site. - The valet is the same person as the bellman. They have all these white men in suits standing around that are management while they make one little brown man do all the work. Let’s call this the “Legal Slavery” Marriott. -No one warned us or even bothered helping us to the cottage. This put us behind because we were lost for an hour in the construction. We missed out dinner reservations and had to eat my daughters bday dinner at some crappy place that could accommodate 9 people last minute. - We get to the “fancy” cottage/house. It disgusting. Red wine is all over the carpet. There are broken glasses in the bushes and on the patio (clearly had been there for a long time). There was an ant infestation and all of the food we ordered was covered in bugs. - Then I go to talk to the manager on duty on Sunday. Because I was crying in the middle of the lobby. He was dismissive and walked away and left me crying in the lobby on my daughters bday. The massages were cancelled and everything I had planned had been ruined, completely. - His boss comes in and makes excuses for him and comps the disgusting room that they shouldn’t be renting. However, makes NO attempt to take responsibility for any of the implications that their lies and laziness caused. Nothing was figured out, not only that but I had spent the entire time I was there trying to get things fixed, so I didn’t even see my family that I paid to fly in. I spent thousands to have one special day at their hotel and they sold me something that was a

With a stay at The Duke Mansion in Charlotte (Myers Park), you'll be within a 5-minute drive of Spectrum Center and Charlotte Convention Center. This bed & breakfast is 2.4 mi (3.8 km) from Bank of America Stadium and 4.2 mi (6.7 km) from SouthPark Mall.Take advantage of recreation opportunities such as a fitness center or take in the view from a terrace and a garden. Additional amenities at this Victorian bed & breakfast include complimentary wireless internet access, concierge services, and wedding services.Quench your thirst with your favorite drink at the bar/lounge. A complimentary full breakfast is served daily.Featured amenities include a business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Free self parking is available onsite.Make yourself at home in one of the 20 air-conditioned rooms featuring flat-screen televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Private bathrooms with bathtubs or showers feature designer toiletries and bathrobes. Conveniences include safes and desks, and housekeeping is provided daily.