Hotel berhampiran Williams Island Primitive Campsite, Chattanooga

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The hotel is decent but we had a very uneven experience. I think some of it was unique circumstance. We originally booked a corner 2 queen bed room. The check in process was fast and efficient however when we went to our room we immediately noticed a fair amount of mold build up in the shower so we asked to change to another room of the same type. The bellman hadn’t even put the bags in the room yet so it made it easy to change. The next room we went in appeared to be fine until my daughter open the blinds and we found a wasp behind it. Thinking it was no big deal I removed the wasp from behind the blinds but then noticed 2 more. I looked up in the very top corner and nestled all the way up was a wasp nest. The bellman was still with us unloading our bags so we both snapped pictures of it and we obviously had to move again. This time they put us in one of the suites which we very much appreciated the gesture. The room was quite spacious so that was nice. However, it only had 1 king instead of queens which meant someone was going to have to sleep on the couch. This ended up being me so I pretty much didn’t sleep for a few nights. Also the room was a handicap room so the shower had no door and only a shower curtain that was about 3 feet off of the ground. So you had to shower in the corner or the shower and water would get everywhere in the bath room because there was nothing to stop it from splashing. The final night we were there the manager who was on duty offered to comp a dinner for my family given all of the changes. Again, we appreciated the gesture as we didn’t ask for that all. That meal took over 2 hours because the service was very slow. I’m pretty sure they had a 13 or 14 top seated at the same time as us so that was likely the reason. This meal actually ended up on my final bill so it wasn’t comped at all. I didn’t have the energy to fight it so I just let it go. I thought the staff was friendly and they tried to accommodate so that was all appreciated.

Read Hotel is a beautiful historic hotel. The lobby is classic and our Manor room was well appointed. We encountered two problems though. The front desk clerk was very short with us at checkin and seemed annoyed to answer our questions about valet parking. But, most importantly, our room was so very noisy at night. The walls are paper thin and we heard every conversation in the neighboring room. Also, the doors in our hallway closed with a loud bang every time a guest closed their door. It was one of the worst nights of sleep we have ever encountered in a hotel. At checkout the clerk did not greet us except to ask if we wanted our receipt printed or emailed. No “How was your stay?” was asked. We chose not to complain to her at checkout as she didn’t seemed concerned about us as guests.

The hotel was great,the employees were helpful very friendly. Very knowledgeable of the area,eventhough our visit was to go to a comedy show we are also looking to move there and the front desk staff helped us out by getting us some great information about the area. We will definitely stay there again.

房間設施完善，維護較好，環境優越，旁邊就是Chattanooga 會議中心，出行非常方便，很好的住宿體驗

This property was built to be sensational. It has some great points and some opportunities. Good: super helpful staff all around. Valet on property dining, Starbucks, large rooms, looks like the rooms have been updated but still needs tweaking in bathroom, modern decor. Opportunities: Overall maintenance of the property. Some examples include the Landscaping really needs work, flags flying outside bad condition, improved decor on main floor, have a great outdoor space but when we were there cushions laying everywhere, nothing was wiped down outside, inside restaraunt rails did have good food. If some investment was made in the property it would be so much better. This makes me think this is lack if corporate funding to help their local team improve the property. Location is not great for walking. I felt very safe at the hotel but surrounding neighborhood sketchy. As a long time Hilton Diamond, this makes me uneasy to stay at another curio property. This is the second property this year that really doesn’t live up to Hilton expectations.

This is a new property and very nice. Rooms are clean and the staff is friendly. Very close to some great restaurants.