Chester House Guest House

We visit Chester every year, and have stayed with our children in many hotels and guest houses over the years, even the Grosvnor at 5stars. The star system by the AA, is at best misleading, as it's all about physical deliverables such as bar, lounge TV in all rooms etc. So it's unbalanced, and the service is a payable service, so many unstarred can be poor or even better than a top star rating. CHESTER GUEST HOUSE.at 3 star, for us is a very well appointed top tier in it's class. We have seen great improvements in the property and service over our visits. The owner is local and always looks to provide for us and we appreciate the improving service and value for money. I'd say we'll be back next year too. 15m walk to the town on a single path, keep left. Warm. Clean and very tastefully decorated and great hospitality. I'd give 4 star, having stayed in higher locally and Chester House is better for many reasons.

Lovely stay at Chester House,staff pleasant and helpful. The room was lovely and clean and very tastefully decorated and very good quality furniture and soft furnishings, if I could suggest one thing it would be for some coat hooks in the outer vestibule in the courtyard rooms. Breakfast was excellent, fabulous choice. Will definitely visit again

We stayed during the bank holiday weekend at the end of May. There were a few things we loved: - The breakfast staff are super friendly and then we found out that they are also the housekeeping staff. - The chef was super accommodating with my diet restrictions and served us amazing food. - Our room was really well decorated and very clean. - There was a minibar and microwave in the room, which was really convenient. - The bed was super comfy. - My husband needed a place to finish some work after we checked out, and they let us stay in the lounge for a couple of hours. Unfortunately they were not just flowers: - The shower emitted an unpleasant sewage odor. We notified the hotel, and a gentleman, who we presumed to be the owner, informed us that the smell was due to road maintenance being conducted on a nearby back road. However, upon inspecting the area, we did not observe any ongoing work. He apologized and mentioned that he would instruct the cleaning staff to address the issue by draining the shower. Unfortunately, he did not return to check on the situation or inquire about our well-being. We understand that the hotel was at full capacity, and we hope that this was the reason why we were not offered an alternative room. The odor was truly unpleasant, making it quite challenging to use the bathroom and shower. Even brushing our teeth became an unpleasant experience. I could not shake the feeling that I was not entirely clean even after taking a shower. - The window in front of the bed lacked blackout curtains. As a result, we were awakened around 4:00 AM by the sunlight streaming into the room. We had to resort to placing pillows over our heads in order to block out the light and return to sleep. - The electric showers generated a significant amount of noise. We were frequently woken up by the loud sound of our neighbors using their showers. - It was challenging to locate a staff member at the reception desk when we required assistance. We had to contact them by telephone. - The availability of parking spaces is quite limited. Despite our prior request for a parking space and the assurance that there would be ample space, we encountered a situation where our car had to remain on the road for one night.

Our second stay here. Lovely comfortable room - room 5 - small but everything you need and very clean. Great breakfast. Friendly staff. Free parking (always a bonus in a city). Great location - easy 20min walk into central Chester but with a bus stop close by if needed.

Beautiful room with everything we could wish for, tv, fridge, microwave and tea and coffee and the bathroom was lovely. The bed was so comfortable and we had a good nights sleep, something we don't normally have in a strange bed! Breakfast was so good and not to mention all of the staff who were so friendly.

Room was beautifully decorated and appointed, bathroom likewise. Staff friendly and helpful. Buffet breakfast excellent - buffet is always a good choice!! Surprised, and disappointed, that our bed was not made on any of the days. Also, one day the drinks tray had not been replenished, and no spare toilet roll supplied.