Hotel du Vin & Bistro Tunbridge Wells

Understand that this hotel has long history. Although the facilities are well maintained but many of them are dilapidated. Upgrading is necessary.

Very good food options, breakfast particularly good. Superb bathroom and toiletries. Lounge areas very inviting. Shame about the weather as the gardens and nearby park looked lovely.

Lovely Hotel in prime position to Royal Tunbridge Wells we walked to were we needed to go to family wedding.Reserved parking was a nice touch.Room upgrade was also nice as we stayed two nights only we choose to not have our room refreshed and received drinks voucher to use in the bar instead.Food was fresh and well presented in all excellent.

The hotel itself was very good, and well situated, with comfortable clean rooms, and the breakfast was also very good. The only real downside was the staff attitude in general: whilst they completed their tasks, they were not particularly friendly and welcoming, which, in a town where other hotels are available, is particularly important! Mangemnt need to do some additional customer service training.

Lovley Hotel with nice grounds Stay here for a wedding.. Really nice rooms Very happy

Service for neal at bar was worse than macdonalds I will not stay at this chaine again And didn’t stay at same chair in Winchester because of the stay at Tunbridge wells Second class stay and they still have £300 deposit if mine unpaid ! Crooks as well

Great chain, would always they in them if I could. Great people and friendly atmosphere

Excellent hotel in a perfect location. Staff friendly and helpful.

locality and cleanliness good on arrival the male staff member was indifferent There was no wifi again this visit, staff know about this problem, wasted lots of time waiting for assistance before we had to move rooms to acquire wifi. room was very cold, again male staff member did’nt have a clue, waited a long time before eventually getting a radiator delivered to room, waited until 11.30pm before bathroom was warm enough to have a shower. l was told the heating problem would be sorted the following day and management would be informed. on arriving back to the room the heating wasnt sorted, we had to switch on the radiator and wait again for the room to warm up. l had to call management who apologised saying they hadn’t been given any info on the problems we had since arriving, offered another room butt having already moved once we declined. we were offered a coffee!! the following day we were asked if we were dining in the bistro and if. so to call the manager to which we did, we were told we could have a free glass of wine after first being offered a bottle but then said it would be “house wine” or a glass of wine. Given we had a terrible first night and then having to warm up our room each time we got back into the hotel this shallow offer was not acceptable guest satisfaction. A very disappointing second stay, we wont go back