Ulasan Mercure Chiang Mai

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for taking the time to share your feedback and for choosing to stay at Mercure Chiang Mai.We are pleased to know that you appreciated our fast check-in process, spacious rooms, wide variety of breakfast options, and clean swimming pool. It is also rewarding to hear that you found the hot water sufficient, the air conditioning effective, and the breakfast both diverse and enjoyable in taste. Your positive comments regarding our service standards are truly encouraging for our team.We also sincerely appreciate your constructive feedback regarding the hotel’s condition and location. While our property has been serving guests for many years, we continuously work on maintenance and improvements to ensure comfort and quality in line with Accor standards. Regarding the location, although we are situated slightly outside the very center, we aim to provide convenient access to key attractions and offer a quieter environment for a more relaxing stay.Thank you once again for your valuable comments. We hope to have the pleasure of welcoming you back for an even more enjoyable experience in the future.Warm regards,Sirisook Moore General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for taking the time to share such a detailed review following your stay at Mercure Chiang Mai. We truly appreciate your balanced feedback and are pleased to learn that you found your stay comfortable and practical, especially enjoying the spacious room, convenient location, and quiet atmosphere.At the same time, we sincerely appreciate your constructive comments regarding the condition of the hotel, cleanliness, facilities, and breakfast experience. Please rest assured that we continuously review our product and service standards as part of our ongoing improvement plans. Your feedback regarding our breakfast team has been shared with the relevant department to reinforce service attentiveness and guest engagement, as this is certainly not the impression we aim to create.We are grateful for your honest observations, as they help guide our efforts to enhance the overall guest experience while maintaining comfort and value for our guests.We hope to have the opportunity to welcome you back again and provide you with an even more pleasant stay in the future.Kind regards,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for your kind rating and for your feedback following your stay at Mercure Chiang Mai.We are delighted to hear that you appreciated the clean room and friendly service from our staff. Your kind comments are truly valued and will be shared with our team as encouragement to continue delivering a pleasant stay for all our guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for your perfect rating and for your wonderful comment regarding your stay at Mercure Chiang Mai.We are truly honored to hear that you consider our hotel as one of the best choices in Chiang Mai. Your kind words mean a great deal to us and serve as strong motivation for our team to continue delivering excellent service and memorable experiences.Thank you once again for your support. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook Moore General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for sharing your feedback and for rating your stay highly.We are pleased to hear that you enjoyed our convenient location, spacious rooms and beds, swimming pool, and especially our breakfast. Your kind comments are truly appreciated and will be shared with our team.At the same time, we thank you for your honest remarks regarding the renovations and facilities. Your feedback is valuable to us, and please be assured that we are continuously reviewing improvement plans to enhance our facilities and overall guest experience.We truly appreciate your stay with us and look forward to welcoming you back to Mercure Chiang Mai again in the future.Warm regards,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your detailed feedback following your stay with us.We appreciate your comments regarding our location and value for money, and we are pleased to know that you found the hotel functional and suitable for a stay away from the busy Old City area.However, we are sincerely sorry to learn about the issues you experienced with cleanliness and service, as these are certainly not the standards we aim to deliver. Please accept our apologies for the condition of the towels, the delay in providing replacements, and the manner in which your request was handled. Your feedback regarding our housekeeping communication has been taken seriously and will be addressed with the team to ensure more professional, courteous, and guest-focused service at all times.We are also very concerned to hear about the pest issue you encountered in the bathroom. This is unacceptable, and we have shared this feedback with our housekeeping and pest control partners for immediate review and reinforcement of our preventive measures.Your comments are invaluable to us, as they help identify areas where we must improve. We truly regret that your experience did not fully reflect the standards of Mercure, and we hope you might consider giving us another opportunity to provide you with a much-improved stay in the future.Kind regards,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your experience at Mercure Chiang Mai.We are pleased to hear that you found our hotel clean, comfortable, and well maintained, and that our team made a positive impression during your stay. We are also glad you enjoyed the convenience of having a coffee shop and supermarket nearby.Thank you for your kind feedback. We look forward to welcoming you back again in the future.Warm regards,Anchaya ChiangsinthanachoteFront Office Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely regret to learn about your experience and apologize for the inconvenience and frustration caused.Please accept our deepest apologies regarding the water leakage issue. This is certainly not the standard we strive to uphold, and we understand how uncomfortable this situation must have been. We have shared your comment with our Engineering team to ensure that such maintenance issues are addressed more promptly and effectively.Regarding the towel charge, we are truly sorry that this matter left you feeling disappointed and unfairly treated. Your feedback about the charge and perceived value is well noted. We understand your point of view and regret that our handling of this situation did not meet your expectations. This has been raised with our management team for review to ensure clearer communication and a more reasonable, transparent approach in the future.We fully respect your decision and are genuinely sorry that your stay did not reflect the quality and service Mercure Chiang Mai aims to deliver. Your comments are taken seriously, as they help us identify areas where we must improve.Thank you again for sharing your experience. We wish you the very best in your future travels.Sincerely,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for your great rating and for sharing your feedback following your stay at Mercure Chiang Mai.We are delighted to hear that you found our hotel to offer great value for money. Providing a comfortable stay at a reasonable price is something we continuously strive to achieve for all our guests.At the same time, we appreciate your comment regarding refurbishment. As an established property, we understand the importance of keeping our facilities aligned with brand standards, and your feedback is valuable as we continue to review plans for future improvements.Thank you once again for your support. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook Moore General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you for taking the time to share your feedback following your stay at Mercure Chiang Mai.We are pleased to hear that you had a good night’s sleep and enjoyed the comfortable bed, quiet atmosphere, and spacious room. Providing a restful and relaxing environment is one of our key priorities, so it is rewarding to know we delivered on this during your visit.We also appreciate your honest comments. While you found the experience simple, we are glad that we were able to meet the essentials well. Your feedback encourages us to continue enhancing our services and facilities to create an even more memorable stay in the future.We hope to have the opportunity to welcome you back again on your next visit to Chiang Mai.Warm regards,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for your perfect rating and for sharing your wonderful feedback following your stay at Mercure Chiang Mai.We are truly delighted to hear that you found the service excellent and that our front desk team made a positive impression with their warm and friendly hospitality. It is especially rewarding to know that our team could assist with transportation arrangements and contribute to making your visit smooth and convenient.We are also pleased that you enjoyed our location and found it ideal for exploring attractions around Chiang Mai.Your kind words mean a great deal to us and will certainly be shared with our team as encouragement to continue delivering memorable guest experiences.Thank you once again for choosing to stay with us. We look forward to welcoming you back to Mercure Chiang Mai in the near future.Warm regards,Sirisook Moore General Manager

Jawapan daripada Pihak Penginapan: Dear Valued Guest,Thank you very much for sharing your feedback following your recent stay at Mercure Chiang Mai and for your positive rating.While we appreciate your support, we sincerely regret to learn that the condition of the curtains and light insulation in your room affected your sleeping comfort. Please accept our apologies for the inconvenience caused. Your comment has been shared with our housekeeping and maintenance teams, and we are reviewing improvement actions to enhance room conditions and ensure a more comfortable stay for our guests.We truly value your feedback as it helps us improve our facilities and services. We hope to have the pleasure of welcoming you back in the future and providing you with a better stay experience.Warm regards,Sirisook MooreGeneral Manager

Jawapan daripada Pihak Penginapan: เรียน คุณลูกค้าผู้มีอุปการคุณขอขอบพระคุณเป็นอย่างยิ่งสำหรับคะแนนเต็มและความคิดเห็นจากการเข้าพักที่ Mercure Chiang Maiทางโรงแรมรู้สึกยินดีเป็นอย่างยิ่งที่ท่านพึงพอใจกับความสะอาด ความสะดวกสบาย รวมถึงทำเลที่ตั้งที่ใกล้ห้างสรรพสินค้าและร้านอาหาร ซึ่งช่วยให้การเดินทางและการพักผ่อนของท่านสะดวกยิ่งขึ้นคำชื่นชมของท่านเป็นกำลังใจสำคัญให้กับทีมงานของเราในการรักษามาตรฐานและพัฒนาการบริการอย่างต่อเนื่องขอขอบพระคุณอีกครั้งสำหรับการเลือกเข้าพักกับเรา และหวังเป็นอย่างยิ่งว่าจะได้มีโอกาสต้อนรับท่านกลับมาอีกครั้งในเร็วๆ นี้ขอแสดงความนับถือสิริสุข โมร์ผู้จัดการทั่วไป

Jawapan daripada Pihak Penginapan: Dear Valued Guest, Thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed our clean facilities, good service, and convenient location with easy access to the supermarket and downtown.Your kind words are truly appreciated, and we hope to have the pleasure of welcoming you back to Mercure Chiang Mai again soon.Warm regards,Sirisook MooreGeneral Manager