Hotel berhampiran E & D Incidentals, Chicago

I booked 9 days at the motel I left 2 days earlier after confirming with the motel they will refund me for 2days I checked on 23 December and check out on 30 December at 7 am l received a bill from them please be sure to send me a refund for 2 days thank you

Very good hotel, a bit pricey but overall good restaurant, rude shuttle driver ruined the impression when aggressively insisting on tip and insulting me in spanish when I turned him down. I think management should pay close attention to this person because he’s the first and last staff member to interact with every guest during their stay at this airport hotel. Especially due to the fact there are so many foreign guests coming from countries with different tipping culture

Hotel free shuttle to airport every 30mins, just have to tell the front desk to put your name on the register for it. 2mins walk to restaurants

Asma is an amazing staff. Outstanding service and the room is nice and cozy.

This hotel turned out great, not only was room very very clean, location was excellent one subway stop from O'Hare and one block from a shopping outlet where there is a good size food court, also 7 eleven. Not much in term of view but didn't really come here for the view. Construction in lobby is really slow moving and annoying, and the joke of a business center is just one computer in lobby area and a broken printer, kinda hard if you need something printed. Front desk guy kept telling me where the restroom was without listening to the question, which was kind of rude, but overall a very nice stay!

離機場蠻近的，也有機場酒店往返的shuttle bus，是和旁邊的Hyatt共用一輛車的，環境還不錯，也是新建的酒店，就是空調貌似開不了，不過我們去的那段時間不是很熱，不開空調也無所謂，如果是夏天去的話還是要考慮一下

Stayed at this location while seeing a concert at the Rosemont Theatre. Very conveniently located, only a 5 min walk up the street. Close to the airport and they provide a free shuttle as well. Staff are all super welcoming and happy to assist. Was offered complimentary breakfast and free drink vouchers upon check in.

Penginapan ini sedikit berbeza daripada kali terakhir. Sanitasi tidak begitu berhati-hati. Karpet terasa melekit. Penghawa dingin masih kuat seperti selalu. Sikap perkhidmatan meja depan biasanya tidak mesra seperti sebelum ini. Sarapan pagi adalah sederhana. Saya rasa saya perlu lain kali Akan mempertimbangkan untuk memilih hotel lain

The hotel is very nice but I found the airport shuttle service severely lacking (see below). I booked a Park,Stay,Fly package as I had an early flights and also needed parking. The hotel itself is excellent--great two room suites, large showers with Aveda bathroom products, and a nice pool area with with sauna, whirlpool, and gym. I think the hotel needs to work a lot better to provide consistent information regarding their shuttle service. A flier or card for guests who will need a return shuttle (with times/phone numbers/etc)would have been helpful and perhaps better training of staff to give accurate and consistent information when questions are asked. I parked in the timed limited spots near the front door on arrival as it was not clear where long term parking would be. I was told when checking in to park in the lot and bring my ticket back for validation and that I would be good to go when I returned 5 days later. When I returned 10 minutes later the next clerk said I would need to stop at the front desk to have my ticket validated when I got back on the return shuttle. When I checked out, the next morning, I asked again and was told I needed to stop back at the front desk. (I was a little worried line could be long on the way back). The shuttle to the airport was great. I was dropped off at my terminal 5 and asked the driver what to do for the return shuttle. I asked if it was at the Bus/Shuttle entrance, but he said, no since you're in Terminal 5 call when you get back and they would make a T5 stop to pick me up when that shuttle came through. Upon arriving back, I called the hotel and a shuttle was just about the leave and would coming through T5 shortly. The clerk who answered did not seem confident about the exact location or even the color of the shuttle which was a little worrisome. She said if I missed it to just wait 45 minutes for the next one. The waiting area in T5 is on a narrow curb between lanes of moving traffic and it was only 50 degrees outside. It is also difficult to talk to someone when calling the number. You have to listen to a long list of options, then stay on hold and hope someone actually answers the line. The shuttle did come along but there was a massive line of people to get on this shuttle. It was very unclear whether there would be enough room for everyone and the shuttle driver did not sort that out up front but was saying he wasn't sure if all the luggage was going to fit and some of might need to wait for the next shuttle (45 minutes later!). I wish he could have just done a quick head count and let us know but he spent 20 minutes loading luggage into the back when it was unclear if everyone would even have a seat. My luggage was large and I didn't want him to have to unload everyone else's to get mine out if there wasn't going to be a seat. After waiting 5 minutes with no answer, I decided to take a cab back. However, none off the cabs from T5 would take me such a short distan

Staff are helpful and smile all the time, location close with airport and all guest is same condition, to have a clean bed and rest, nothing else and they don’t let you down, check in is fast and quick. Good for this type of traveller