Hotel berhampiran Lane Tech, Chicago

I would spend my money elsewhere. Yes, this hotel is in a nice location, and yes, the rooms were nice. That's about it. I was quoted a price for a room that INCLUDED taxes and fees. The customer service representative confirmed twice with me that the rate included taxes and fees, and then we checked out, and taxes and fees were added to what we were told was the total charge. The manager tired of looking into it I guess after one attempt, because she wouldn't listen to my second call with customer service to rectify the issue. Also, the ”rooftop” bar on the 4th floor allows DJs to play blaring music until all hours of the night. There was a wedding the weekend we were there, and we called the front desk who said there was nothing they could do and the music would stop by 3. So, in a hotel, where you go to rest, we were just told to deal with it and I guess not sleep. This is a HOTEL that happens to have a bar. It is not a bar, and I would expect better consideration for guests who are good money to stay here. My room should not have had the windows shaking from the music. Also, we asked to speak to a manager and were told there would be no manager until Monday. What hotel has no manager on duty on the weekends when most people are staying? They did give us half off our room for the night, but it would be better if they would require private events to end at a more reasonable hour considering they are a hotel or tell DJs they have to turn the music down at a certain point. Finally, when housekeeping came by, we were getting ready to leave for the day. We asked them to come back around 12:30 to make up the room, and they wrote it down and never came back. We got some fresh towels, but the garbage was left and the beds were not refreshed. I can get better service and a better experience for a much better price at another hotel, which I will do next time.

A historic hotel with accessible prices if you get a discounted offer. It’s a shame they don’t offer breakfast but the location makes up for it, right on the magnificent mile. Our room was confortable but the A/C unit was too noisy.

After taking a friend’s recommendation to change our hotel booking from the RI Chicago Downtown/River North as it’s a newer property, closer to the action, and their family friend is the GM — we happily did so about a week before my daughter’s 11th birthday weekend trip over Canadian Thanksgiving/Chicago marathon. Especially because there was a 2-bedroom suite for our family of 4 which was a huge win at $1000USD per night. Recognizing there would be a higher chance of winning the lottery this weekend than having a hotel room ready for early check-in, I still called en route from the airport as I always do, and also as a courtesy to let them know we’re on our way and will require concierge services to store our bags in the meantime. The front desk manager Andrew answered the call and very abruptly and rudely said with a scoff “Your 2-bedroom suite is our most in demand room so no, it’s not going to be ready early.” Just the way in which he said it took me aback a little but I’d just come off a flight, maybe I was tired so I shook it off. He then proceeded to use the same dismissive tone when I asked two follow-up questions: “When is our room expected to be ready then?” — “Normal check-in time, 4pm.” “Is there somewhere my girls can change and freshen up from our flight?” — “No there’s nowhere for your kids to change here.” I found that response a bit bizarre so I rephrased it: “You mean, there’s not even a lobby washroom that we can use to freshen up from our flight in?” - “Well, you can use the bathroom if you want to. I’m just saying we don’t have change rooms or anything set up for you to change in.” My husband and I have both been in the sales and service industry, albeit finance, for over 20 years. There’s not much that bothers us, or would compel us to write a review to share a negative experience. I will always make sure that I give someone the grace to course correct, as I would hope someone gives me, if I have acted out of character or said something or done something to hurt someone’s feelings. Whatever Andrew was going through that day, the immediate impact of his words was taking the wind right out of our sails for an exciting and special birthday weekend within minutes of arriving in Chicago. So I reached out to the GM Tommie Van to express exactly this point - that tone matters. Words matter. Tommie assured me he would take care of rectifying the situation and when we checked in at 4pm, the girls would be “elated” about what the hotel was going to set out for us. After a day touring Chicago, we arrived back at the hotel at 5:45pm, exhausted, and giving them additional time for our rooms. As the two-bedroom suite on this property is two adjoining rooms - only one room (the girls bedroom with two double beds) was ready. The main room (one-bedroom suite with dining area, kitchen, etc) was not ready and we would get a call later on. I emailed Tommie again to let him know that not only was there nothing to be “elated” about in our r

I stayed here for 1 night or a work trip. I had a nicely appointed and spacious room with a lake view. The location is great, as is the service. ||Had breakfast at the hotel each morning and it was great. …

انصح الاشخاص الذين يرغبون في الراحة والفخامة والموقع ان يسكنوا هذا الفندق عن تجربة سواء زياره عمل او عائلية او ترفية وكذالك الموقع قريب جدا من الاماكن المهمة والتسوق وكذلك المتاحف وانصح الجميع بالسكن بة.

Clean room with comfortable beds. Very busy location . The only negative is the cost of parking is ridiculous at $62/night.

- It was Super noisy at night time, and I didn't sleep well. The hotel locates at the cross, it was super noisy even at 1-2 am. There was a lot of engine noise from the racing cars outside of the windows. - We booked the King size Suits with lake view, however, it is at level 4, there are not many lake views, and the window is pretty high. - There is no water or any drinks in the mini bar. - We didn't set any alarm. However, the alarm in the room woke me up at 6 am!

Recommended! Feeling of Marriott quality (under their theme ”Residence Inn”). Large fresh rooms with separate living room and bedroom and the possibility to cook yourself if necessary. Micro, large fridge, crockery and hob. The hotel is centrally located in the area known as the ”Loop”. Close to the subway that goes to/from O'Hare airport (blue line), close to Millennium park (Cloud) and Willis tower. The street outside is a fairly quiet street with high-rise buildings opposite. A Seven Eleven is on the street corner and it is close to Mc Donalds. The hotel also has a restaurant with a separate entrance from the street or via elevator from the hotel (the elevator at the far end of the corridor). The street level entrance has a smaller lobby with a caretaker. Says hello sometimes but otherwise doesn't make a big fuss. Elevators take you up to the reception. The staff at the reception are nice. There are plenty of lifts next door which then take you up to the rooms. In the reception there is also a very small kiosk with snacks and some soft drinks, wine. If you continue from the reception you come to larger areas where you can sit down and just outside there is a bar. Even further in are tables and chairs where the breakfast buffet is also served. The breakfast is bigger than in most hotels (though not up to Scandinavian or English standards). The breakfast was nice and the staff refills all the time. The hotel corridors are well-kept and carpeted. We had booked a ”1 bedroom suite, 2 queens” (40 square meters), as the room is called on the hotel's own website, but on hotels.com (Expedia) it is called ”suite 1 bedroom, 2 queens”. The hotel has slightly different rooms and different bed types. Although all with a kitchen and sofa (praise). Remember to have a credit card because the hotel, like most, takes a deposit that is released within a few days. The room feels fresh and well-kept. Goes in light colors, white, light beige, better than many other American hotel rooms which can be very dark. Brown furniture interspersed with light colors on the sofa and red color on armchair. Inside the door is the kitchen, large refrigerator, stove (2 pieces) with fan, kitchen cupboard with crockery, dishwasher, sink, Micro and a bar counter where you can sit and eat. Then the room (the living room part) continues with a sofa, coffee table, armchair, floor lamps, desk and a chest of drawers on which the large flat screen TV stands. From the room there are sliding doors into the bedroom area, which in our room consisted of 2,160 cm beds with accompanying bedside tables. Here, too, there is a flat-screen TV attached to the wall. You can connect the sound from your phone to the TV. The beds are comfortable and there are plenty of pillows. From the bedroom area towards the bathroom there is a wardrobe with iron and ironing board. Opposite mirror and a low dresser. From here is the entrance to the bathroom, which is modern, with white tiles and a beige tiled floor. Lar

An excellent hotel with clean and large room. The cleaning lady is much kind and helpful. Hotel is located in the Center of Chicago. The transport is very convenient.

The location is great. The cleanliness of our room was fantastic. I asked for a luggage cart to be at the room at x and the front desk said I needed to call for the cart. Really? It took over 15 minutes for a bellhop to arrive at 6:45 in the morning. There is an additional $25 a day charge that is not disclosed at booking. The coffee costs more than Starbucks...? We bypassed getting our room cleaned for two days. On the 3rd it was never addressed. Staff said ... oops. It used to be THE hotel to stay at in Chicago. The last two nights teenagers were running around unsupervised and making noise until security was called. Probably not going back, so sad.