Hotel berhampiran Cashmere Stream Esplanade Reserve, Christchurch

We stayed at the hotel for 4 nights just recently, first arrived at the hotel, the reception was polite enough but not as helpful as any front desk staff coud be. The room was clean and comfy, location was fantastic, environment was superb (quite, few hote guests). But somehow my wife lost her wedding ring from our room. We only noticed by the end of the day, and should have picked up earier. Mr. ************, the hotel manager, made it even worse from a travellers point of view. He has the worse attitude to the whole incident, instead of offering his empathy, he pushed responsibility back to the hotel guests who lost the wedding ring in his room at his hotel. His passive aggression is throughout all the poor google review! He reacted bluntly when questioned about CCTV other than the door access record he could provide immediately, being agreesive at his answer and attitude towards to someone who turned over the room to just look for the missing ring. He was not friendly, empathatic nor welcoming despit he is in hospitality industry. Im not blaming at anyone here or making any accusation on anyone but he as the hotel manager was the only one we could seek help for in a foreign country, and he expected us undedstanding how police and system worked here. To us, he made us sound like *****s and being forgetful on our own properties.

How many adjectives can I use to explain our experience with this magnificent establishment? Beautiful, classy, pristine, welcoming, warm! It is a step back in time in the right way. They have encapsulated the essence of what the early 1900s may have been like with the bar staff being spot on, cheerful and skilled. The decor is grand, making you picture the pastimes grandeur. The pool and gym area are to die for and it takes on a different feel when u are beneath ground level. Our two bedroom suite was no less than perfect in every way. Bed comfy and huge, bathrooms on point. Even with a 12 yr child in tow, we were never made to feel less than welcomed and special. No road noise, no neighbouring sounds. Even the gentleman doing the early morning cleanup on the entrance was pleasant and helpful. Will return next time we visit Christchurch.

Nice location, easy to park and exit the city. Restaurant downstairs opens till late, which is convenient. No water in the fridge nor in the room.

Check in via key box .Room clean but clinical .Only problem noisefrom Bealy ave traffic 🙄

The owner was very friendly. The room, while a little dated, was great for the price - especially with the spa bath included. The room was also spotless. Town is a little bit of a walk away, but the spa made it all worthwhile. Handy to Edgeware village if you need to do any grocery shopping.

The night manager is very good and helpful, during we reach there at night after 9pm, helping us to get everything done

Clean and same picture with actual. Recommend for those who stay overnight. And convenient to walk to Christchurch airport. Also there are some restaurantz like Subway, KFC, MCD etc and supermarket are nearby JUCY

Staff is very friendly and check in on counter was fairly easy. The staff saw that we had a lot of luggages and let us bring the airport trolley to our room. So the next day we just push the trolley from hotel to airport. Which is very convenient for us with many luggages. I will definitely come back this hotel again for next stay due to the location and friendly staff. Hotel buffet was good too. And nice view from the restaurant.

Discover comfort and convenience in this immaculately maintained room. Nestled in a quaint town, its proximity to two cafes and a large supermarket ensures guests enjoy easy access to amenities, making for a delightful stay.