Hotel terbaik di Al Ain

The hotel is max a 3 star not 5, the staff are lovely and the rooms are clean. However the facilities available are basic, there are very few seats available by the pool and people are swimming in Arabic clothes rather than swimsuits, children are running around making a lot of noise without supervision. Due to noise and a private party I moved rooms and was lying in bed reading when someone opened the door luckily I had the chain on as they kept banging the door until the chain broke and they opened the door!!! When I called to reception they just said let me check. I went down and still manager refused to come and they just said sorry we will have the door fixed! Disgusting do not stay here. We booked a restaurant for 10 people, turned up at the allocated time to find no table reserved and no seats available plus no apology given. The main restaurant was closed for a function and the second restaurant was under renovation so we were told only options for dinner were the pool bar at the Mercure hotel or the inside buffet restaurant at the Mercure hotel, nothing in this hotel. The pool bar menu is basic and food is brought from Mercure hotel and is cold, the buffet is rather basic and I was not comfortable to eat the salads which had Mayo as they did not seem cooled at all. All areas of outside had yellow hornets flying around as obviously no treatment to stop them. The rooms on the second day had an awful smell of sewage by midday and we had to call the engineering to come resolve the issue. I would not recommend this hotel at all, you would be much better staying at a hotel anywhere else.

If I can summarize the experience in this hotel, it's one of the worst hotel I have ever been my whole life. They say it is a four stars hotel, but I assure you it wouldn't even reach the standard of a normal hostel as they are not following the international rules of hospitality, and this comes from a frequent traveler and someone working in hospitality field. Now, to explain my experience it's the first time to face such an issue where the hotel is kicking out their customers. After booking, paying and confirming the reservation for 2 nights 3 days, next day we head to the hotel and we reach 9 pm. As soon as we arrived, the guys gave us the news, yes you have booking but you will stay only 1 night and the next days 12 pm you have to leave as the hotel is booked by the government. When we asked why you didn't inform us earlier, they say we got the news 3 hours ago. Yes they had time to inform us anyways.. then we asked that we need to solve this issue and as they are responsible of this incident, they say we can't do anything for you, check in and leave tomorrow 12 pm. OK what about our money? We shall get it in 4 days to 2 weeks as it's through booking.com Away of that, the way of hospitality we have received of lack on communication and handling a furious customer who is coming late night on such Hazzard news. While we were leaving, and after filing a complain to the tourism authority about this hotel that we shall never visit again, they say ” the hotel is being taken for quarantine”.. sorry but why you never even informed us this from the beginning. Why everything has to be late and you have to leave your customer in the street with an unplanned accommodation Such an awful hotel that even iy foenst the one start rating I gave, as if it was me, I would give them maximum QUARTER star. Note: Night shift supervisor with the name Abdul Muthaleb, is a real example of lack in communication and solving problems. Talking to the guest in a manner as if he owns the world saying NO SOLUTION. Complaint has been filed to the tourism authority hoping we get our rights as a customer being humiliated as such.

اول شيء السلام عليكم ورحمة الاه وبركاته ما شاء الله تبارك الله جلست عندهم 3 اسابيع الفندق نظيف والعاملين فيه محترمين جداً ومتجاوبين بإذن الله اذا رجعت العين مره ثانية ما اسكن غير عندهم وحتى عند الخروج قلتلهم ابي ساعات اضافية عشان الحر ماقصروا خلوني اجلس لين 5 العصر رقم إن الخروج الساعة 12 الله يسعدهم

環境很好就在市中心，旁邊就是超大號超市和商場 停車場很大她免費方便 房間有六十多平米 是個套間 很寬敞很好 也許以後沒機會來這個線城市了 推薦給大家

شكرا لاستقبالكم الجميل لى وشكر خاص لدارفي الفتى المغربي صاحب اجمل ابتسامه وأسأل الله أن يوفقه ويوفقكم جميعا وشكر خاص لعامل النظافة ولكنى لا اذكر اسمه ولكنه كان محترم معى جدا بالاخص الشخص اللى كان فى مدينة العين فلقد طلب منى أن اتحدث معه اذا كان هناك أى أمر او اذا احتجت أى مساعده, ذلك الشخص كنت أراه دائما وكأنه لا يأخذ أى راحة نهائيا برجاء تكريمه على ذلك.

Hotel ini datang dengan cadangan Jabatan Sumber Manusia tempatan kami. Sebagai pengembara perniagaan yang berpengalaman, saya mempunyai standard yang tinggi dan dapat melihat di luar faktor wow awal. Terdapat pengubahsuaian luaran yang sedang diselesaikan pada masa itu tetapi hotel tidak dapat dikritik kerana itu. Pemandangan gunung dan kolam renang yang indah dari bilik di tingkat 4. Cukup banyak keluarga di kolam renang tetapi pemerhatian yang teliti dan memilih masa yang lebih tenang mudah dilakukan. Saya sekarang tahu bahawa untuk tetamu memilih suite atau vila terdapat kolam renang yang lebih tenang dan berasingan. Trader Vics adalah ciri, seperti juga bar bawah. Minuman adalah nilai yang baik. Makanan sedikit di sebelah yang mahal. Ciri utama bagi saya adalah perkhidmatan dari kakitangan. Cemerlang. Akan sentiasa berusaha lebih jauh.

It is a nice hotel of the Danat chain, hotels of this chain guarantee they do not disappoint you. But the biggest weak point of this hotel is the room is not noise proof at all. This place is family friendly considering its nice pool area, and the very reason makes this hotel super noisy. It felt like I was sharing a room with a whole family. Still, this hotel is nice in that its staff are very nice and accommodating, its pool area is nice and spacious. It is small but clean, and I liked its balcony too -- you can see Jebel Haffeet snaky road from afar. Its worth the money.

هيلي ريحان روتانا فندق رائع بمدينة العين وهو الفندق المفضل لدي ويتميز بموقعه القريب لمركز العين للتأهيل وخدمة الغرف به ممتازة وخدمة ممتازة وتعامل موظفي الاستقبال راقي يوجد مسبح وبجانبه كوفي شوب وصالة رياضية

My stay here was excellent. I traveled alone as a single western woman, had a safe and pleasant experience. The hotel is very clean, highly professional, the services are easy to access (cafes, restaurant, spa, pool, and gym are all top notch). The room was spacious, clean, I booked the classic executive suite with kitchen but no cooking facilities. I brought my own induction cook top and groceries, which was great. The kitchen was really big and able to accommodate big meals and small snacks. The bathroom was great, very spacious with a luxurious bathtub and separate shower stall. The best thing about the place was the customer service. I have 11 packages sent to myself from Amazon, and Yunip the concierge was gracious to hold all the packages for me until I arrived. Extra shoutout to him -- thank you! The reception service was also great, they were able to accommodate my late check out. Everything was perfect, will return again soon. Thankyou!