Hotel terbaik di Cooks Hill

Such a beautiful experience with the serviced apartment, really nice and quiet place for family and really deep cleaned rooms. Loved it

After a tiring day of touring and driving, my husband and I were exhausted and ready to check into our hotel, only to find out we accidentally booked it the day before. We were warmly greeted by Jane, who immediately went to work to change things and get us a room. Jane was not only adorable, but super friendly, happy and it was obvious she loves her job and the people she works with. She showed us to our room which was even nicer in person than the pictures. Would HIGHLY recommend this hotel.

First time at a Crystalbrook hotel. It was a pleasant experience. Rooms are really spacious with nice modern decor/retro design touches. Bed was ok, pretty firm. Room entry is a bit of a wasted space around closet area, probably could have been better utilised. Bathroom was well equipped, probably could have been bigger based on wasted entry area. The hotel has a rather sombre vibe so a bit vanilla in that respect. Restaurant not open Sunday eves so couldn't try. Bar on top level has pretty good views but a bit disjointed between nice bar and seating area in a seperate room. Didn't get a buzzy feeling there. Location was ok, bit out of central CBD but close enough to Darby St eateries so had my Sunday dinner there. Opposite Civic Park and close to waterfront. Loved the ”no plastic bottle” and refillable water stations for an eco friendly experience.

The apt is managed by an agency which did not make an effort to contact you using other medium beside SMS. So, in convenience. At Aussie standard, the apt complex can be better clean - too many dry leaves on the ground - otherwise good place with good location.

The heated swimming pool was excellent along with the spa bath, with towels available from reception. The apartment was first class. We suggest that a safety hand rail be installed halfway up the bathroom wall as the shower over the bath is not very safe for elderly people like us.

2 days before 3 of us were due to stay at another property in Newcastle, (a 2 bedroom apartment), I was called to say the apartment I had booked (Nouveau on Young) had become unavailable due to the people in it extending their stay. Suffice to say that a heated discussion entailed and even more so when the only alternative they offered was a 1 bedroom apartment with a trundle bed in the lounge room for my 70 year old sister to sleep in, in this so called ”Executive Apartment” in a completely different suburb!! The only recompense the SMUG manager offered was free parking! OR of course the other option of cancelling our booking and getting a refund.... We had booked the other apartment 6 months before our stay as it is very near the Stadium where we were seeing a concert and obviously the whole of Newcastle was booked out by the time it came to 2 days beforehand. This apartment was ok, though not properly cleaned. The bedroom is small, the furniture is old and worn. The verandah not maintained. It certainly isn't big enough for 3 people to stay in comfortably! This company operates a string of properties in Newcastle and I would be wary of receiving any reliability, help, sympathy or recompense regarding your booking.

There’re complete sets of tablewares inside each room for you to use so feel free to grab some food from Coles/Woolies/Maccas/ZKFC/Pizza Hut or whatever that are all very close to the hotel!

Great location, easy remote operated check in service. Communal area presented well. The lift worked to go upwards from ground to level one, but it wasn’t functioning when we left (downwards function from level one to ground). Room 1 - upon entering had a horrible dirty shoe smell. It has a major shower drainage problem where the fall of the shower floor runs into the room, possibly over time water on the carpet is causing the constant smell. The hand basin drain was also blocked. The renovation was modern, however the wear and tear is now evident. Could do with a bond clean and some maintenance. The ratings could improve easily if maintenance and cleanliness were addressed because the service and location are great.

Hotel is in awesome location. The staff are excellent in all departments. The rooms are starting to look dated and tired. Need some TLC. The bathroom floors are grey and dirty in areas and lots of the timber panels in the rooms are starting to blister and have paint falling of them.