Hotel terbaik di Newcastle West

The heated swimming pool was excellent along with the spa bath, with towels available from reception. The apartment was first class. We suggest that a safety hand rail be installed halfway up the bathroom wall as the shower over the bath is not very safe for elderly people like us.

good location of the hotel and the carpark was well lit so i felt safe. didn't really get to enjoy the room because of how early the checkout time is. first hotel i've been to with a 10am checkout time. shower door could be improved, water still went out because there is a gap at the bottom of the door. bed was comfortable however, i was disappointed that it was two beds combined instead of one big bed. would probably not book again but it was an overall 8/10 stay.

DO NOT BOOK HERE! AVOID!! we had a one night booking of a 3bed apartment for 5 adults as we were in town for a concert. We received a call the day of the booking to say that the room was unavailable due to the bathroom having been destroyed the night prior. We were offered a house instead. We arrived at the house where the manager requested us to pay in cash even though we had paid already. The house was dilapidated (bathroom didn’t work, windows were missing glass etc) & when I highlighted how innapropriate this accomodation was the manager of the hotel argued with me & refused to assist in finding another property. There was an event on so every hotel in Newcastle was booked out. We lucked out with a motel 30 minutes out of town. Rectification offered by the hotel was only provided after I called their head office multiple times. It was a refund & an apology that was basically that it was just a misunderstanding & it turns out the bathroom of the original room had been damaged WEEKS prior to the ordeal. Please do not risk the stress we experienced. BOOK SOMEWHERE ELSE.

The apt is managed by an agency which did not make an effort to contact you using other medium beside SMS. So, in convenience. At Aussie standard, the apt complex can be better clean - too many dry leaves on the ground - otherwise good place with good location.

My evening arrival was greeted by an unmade-up room, a free drink that could not be satisfied with a stout/dark ale or zero alcohol option nor the usual gold level welcome gift. On day 2 the room was serviced - that is a trash bin was emptied. Nothing else. Housekeeping was not seen again. Despite feedback two weeks ago about the rubberised scrambled eggs and poor clearing of dirty tables, nothing has changed. There are no side plates for toast or fruit servings. On the third day, in desperation, i asked for for a different type of egg - fried, poached, anything but overcooked scrambled and was told there would be an extra charge. No thanks, not this time or any time. I won't be back.

Had a lovely stay at the Mercure Newcastle. The place is centrally located for anyone travelling to Newcastle. It has a nice restaurant and very comfortable beds. The staff (esp Karen and Maddie) were very attentive. Highly recommended 👍

The whole hotel was clean, quiet, comfortable! Convenient location, easy access to restaurants, a lovely waterfront area. The staff was so helpful and positive. Frees breakfast was delicious and I can’t say that about most free breakfast. It was fresh, tasty, with good variety for everyone. We give this a 10 out of ten!

This was a fabulous fabulous day. The technological functions of the room the amazing view the lounge library area that was a quiet Office away from home. Were still not the best thing. The best thing was the friendly helpful and attentive staff that exceeded all my travel expectations.

After a tiring day of touring and driving, my husband and I were exhausted and ready to check into our hotel, only to find out we accidentally booked it the day before. We were warmly greeted by Jane, who immediately went to work to change things and get us a room. Jane was not only adorable, but super friendly, happy and it was obvious she loves her job and the people she works with. She showed us to our room which was even nicer in person than the pictures. Would HIGHLY recommend this hotel.