Hotel terbaik di Helenvale

First time at the big4 and it didn’t disappoint! Kids were absolutely in love with the place and would love to come back. We stayed in the cosy cabins and they were very clean and a great size for 2 adults, three kids and a dog. Enjoyed ourselves and can’t wait to book again.

I had a very interesting experience staying on the farm. The room was clean, spacious, and equipped with air conditioning and a private bathroom. My kids enjoyed their stay immensely and wished we could extend it for a few more nights. The only downside was the limited menu at the restaurant, and the food was just average. Overall, it was a delightful experience!

The overall park was fantastic, it had everything we needed without having to leave. Our room however was awful. We stayed in the safari tent and the deck, outdoor area and designated car space was unusable due to the bird droppings, the smell was horrendous and over a 4 day stay we had to wash our car 3 times due to damages.

Great easy stay, clean and tidy. Very well explained in terms of directions. Amenities are great, they have everything needed for a few nights stay. Not in the city but Hope Island is a great area and has everything you need. Theme parks near.

Room was spacious, clean and seems new. Love the carpark which links straight to lobby. They were very nice and gave us a sweet message and treat as my husband and I were on our honeymoon trip. Downside was on the security deposit. They charge it to my card and refunded only after a few days. If it is a hold amount, there should not be any charges. If they charged the amount, the refund should be immediate on the same day. We booked assessable room which was for the handicap. The doors are automated etc. The reception said they were unable to reach me by phone call and they couldn't email me because I booked via third party vendor. It would have been better if they can contact via email which they chose not to. This is something which they could have improved and definitely will improve our stay experience. Other than this, everything else was great! Note: When we drove to Mantra, right in front of the hotel was a cemetery. Just in case anyone superstitious, this info may be helpful.

Had to wait while one of our 2 rooms was made up but the room that was supposed to have been made up had only had the beds done. Toothpaste splattered across the bathroom mirror, toilet unscrubbed, no face washers, hand towel or bath mat though there were fresh towels on the beds. The kitchen hadn't been done as there was no dish cloth or liquid for cleaning only 2 tea cups, no mugs and the fridge contained half eaten yoghurt, a full bag of grapes and a 1/4 of rotten watermelon its juices all crusted under it. The well frosted freezer contained a partially eaten iceblock frosted into the freezer, obviously it had been there long enough to be frosted to it. The kitchen had not been stocked with tea coffee sugar or most importantly for me milk (being a little fussy I bring my own tea and coffee) I have doubts about if it was vaccumed due to the pills as several other items on the carpet. I mention the pills as we had young children with us. The aircon remote had no batteries or back to it but we just swopped out the batteries for the T.V. remote The cleaner sent to remedy this politely made it clear that she wasn't the one who'd made up the room. She cleaned the mirror restocked the face washers, hand towel and bath mat, removed the food from the fridge and freezer and upon request gave me a cloth for me to scrub off the crusted watermelon juice. The beds were clean (I checked) with fresh sheets and comfortable. They were clear that they expected courtesy to others by not making alot of noise late at night or slamming doors. The pool area could have been cleaned. I don't know where the dirt came from but it was there when we arrived and still there when we left. The lobby chairs I wouldn't sit in, needed a good scrub with soap and water. They unlocked the freezer at the Cafe late one night for us to buy ice cream. The staff were helpful and polite. The kids loved playing ping pong and swimming.

交通方便，離主題公園15分鐘車程，房間整潔算比較乾淨，有游泳池，汽車旅館主打便捷，方便，性價比算可以的了。。

Room was clean and surrounding was quiet. Hubby was not happy I booked in a ”pub” not a hotel 😆 however, at the end of a tiring day in Surfers Paradise, hubby was happy claiming our free drink in the pub. He got beer, I and another friend got wine and enjoyed a nice time in the bar before going up our room.