Hotel terbaik di Kladnitsa

Great one night stay. Me and my mate wanted somewhere to bed down before hiking up Vitosha and this place was perfect. Krasimir was fantastic. We arrived late after a 3 hour journey from Kazanlak and hadn’t eaten so Krasimir asked the restaurant next door if they could cook us some food even though they stopped serving at 9:30pm. Service and food at the restaurant was excellent. We also had breakfast there the next morning. Although we were due to check out at 12 we were able to leave our bags at reception for the day whilst we hiked up to Boyana waterfall. On our return, Krasimir kindly booked us a taxi to head back into the central part of town. Really helpful with it being our first time in Sofia and our Bulgarian being very limited. Thankyou Krasimir & Villa Boyana for your excellent hospitality.

If you could, I would give 0 - because of the hotel, because of the total lack of responsibility from the management, customer experience and customer satisfaction are certainly words that will remain misunderstood by the entire staff of the hotel chain! In short, I booked 3 rooms for foreigners who come on business trip The guests arrived at different times late Sunday night and next morning they all wanted to move out and change hotels due to several issues with the rooms they had. The complaints of all guests from all rooms on two different floors were the same: 1. Problems with hot water - the water in the bathrooms is sometimes hot and sometimes cold and it is difficult to take a bath, constant change between cold and hot water and the inability to adjust it. It was confirmed as a problem by the front desk person. 2. High temperature in the rooms - all guests complained that the rooms were very hot and it was not possible to adjust the temperature. This was also confirmed as an issue that was known to the hotel staff. 3. Poor internet connection - the guests were foreigners and relied on the internet at the hotel but unfortunately it was almost impossible to use. The guests were so disappointed that even after the few hours spent in the hotel (literally under 12 hours) they were unwilling to look at other options that were offered by the front desk and wanted to move out immediately and move to another hotel. The most interesting thing is that for two months now there has been absolutely no feedback from the hotel, no matter how many times I have tried to contact them. In this way, customers are definitely not won.

We stayed with two young children for 4 nights whilst we attended a wedding in Sofia. The hotel is in a quiet location with parking. The staff on arrival are friendly especially George he made us feel very welcome and helped with our luggage. We stayed in the family room. The room was nice big and spacious. It is in need of a few repairs and upgrades. The sofa is dipped in the middle, the corners of the bathroom are grubby, the bath has jets that need gutting and the door to the balcony is hanging off and doesn’t close properly which is a safety concern. Breakfast is simple and not a lot was out although hot food is made at your request and room service is available. The breakfast staff were lovely. A young man called Alex was very impressive, polite and diligent. Such an asset to the company to have staff like Alex. An incident with the cleaner ruined our time here. We returned to our room to get ready for the wedding that we went to Sofia for to find the cleaners had turned the room upside down. They had pulled the sofa out and the larger lady with short hair yelled at us because there were crumbs from our children eating biscuits. She was very rude and refused to leave so that we could get ready. This made us late for the wedding. And it left us feeling unwelcome and uncomfortable. My husband complained. And it was explained to us that they just want us to keep the room tidy. It was tidy there were just a few biscuit crumbs on the sofa and floor. We paid for house keeping and it was unreasonable of the cleaners to expect to clean already clean rooms. The fact that we were shouted out by the cleaner is outrageous. The lady with the short hair is a liability. You cannot shout and be rude to guests over crumbs on the floor and sofa. I don’t want to penalise the rest of the team for one hostile cleaner. The rest of the staff were wonderful, friendly and accommodating. The outside area is beautiful especially at night. Lots of fairy lights. The staff are easy going and there is a play area in the gardens including a huge trampoline. There is a well which is covered so just beware to watch young children. The pool looks nice but is deep and cold. It would have been nice if it was heated but in September it was too cold to enjoy. Food is good and room service was great. Overall it was a comfortable experience and cost effective.