Temukan Penginapan Anda di Jena

Das Hotel liegt super zentral und ist sehr modern ausgestattet. Wir hatten ein Deluxe Zimmer im Steigenberger. Das zu nah selber ist großzügig und entspricht somit den besagten 4 Sternen. Das Zimmer hatte eine Badewanne was heutzutage nicht unbedingt mehr Standard ist. Den Frühstücksservice kann ich nicht beurteilen, da dieser aus meiner Sicht deutlich zu teuer ist. Einziger Kritikpunkt ist die nicht wirklich funktionierende Klimaanlage. Diese war den sommerlichen Temperaturen nicht wirklich gewachsen. Was mir bei fast jedem Hotel auffällt, ist eine fehlende Uhr im Zimmer. Ein weiterer negativer Punkt aus meiner Sicht, sind die doch relativ teuren Gebühren für die Tiefgarage. Da könnte man sicher eine kundenfreundlichere und günstigere Methode anbieten. Im großen und ganzen ist dieses Hotel aber zu empfehlen.

It is very unfortunate that we have to experience this during our last stay at BW Jena. We are a family with a young kid and we’ve stayed at this hotel a few times since beginning of 2023 without any issues. However, we started having issues during the last 2 stays with BW Jena. During stay in April, we were given a room that’s not yet cleaned. The annoying thing is that nobody will pick up the phone if you only calm them from the room, because there‘s only 1 person who works when we checked in around 7pm and if she’s busy taking care of another guest, then you’ll have to wait. We waited at least 30 minutes until we got a new room. Then we had to go down again to return the other room keys. Very inconvenient. Then at night I was ready to sleep and noticed there’s 1 blanket missing. I called the receptionist and she asked me to go down to get it (I’m already in my pajama and was ready to sleep, so again I wasn’t pleased). On our last visit, we were given a room with strong smoke smell. We have a small child and we don’t smoke. Moreover, the smoke smell gives us headaches. I learned from our past that the phone is useless, so I went down to ask for another room. The receptionist said there’s no other room and we basically had to take it. No other alternatives or compensation were offered to us (speaking about customer service). I’ve also called their Germany customer service number, but was rerouted to US customer service, as it was out of their business hours. Understandably, the US CST couldn’t do anything but expressed their emphaty. From the many times we stayed there, the rooms always look clean in the beginning, but over the time you’ll find some broken/cracked/non-functioning amenities in the room. Beds were spring bed - actually not to my taste, but I was willing to go back there because they have a bit bigger room than other hotels and my son needs bigger room to play and move around. Overall I find it unfortunate that the hotel doesn’t keep its 4-star service/rooms-standard. The receptionist became defensive when I asked her to check again about finding another room and just said no to anything I asked and was very unfriendly. I felt that had to pay and stay in a room that is not the same as what I reserved and if I say anything to the hotel they will treat you like their enemy.

Hotel empat bintang di mana anda boleh merasai taraf perkhidmatan. Pelbagai kemudahan hotel ini agak lama, tetapi kualitinya memang cukup bagus. Sarung kad bilik hotel juga boleh digunakan sebagai tiket sehari untuk bandar Jena. Satu-satunya kelemahan ialah lokasinya agak berat sebelah, di kedalaman kawasan perumahan.

I have around 80 to 100 hotel nights each year, worldwide. The IBIS Jena City Hotel met my requirements, it was clean, quiet and comfortable. The breakfast was basic compared to higher priced hotels but there was enough choice of fresh food. This was the first hotel I can remember where I did not have to spend the first few minutes unplugging appliances or covering things up to make the room dark at night; even the TV had no standby light! Why do some hotels have a brightly lit alarm clock display by the bed, I just pull the plug, I have a mobile. Wi-Fi was also good and free. I don't need more in a hotel than this and the lack of annoying lights in the room was positively refreshing.

We stayed in this hotel and were very disappointed. There is a big sign on the door about all the corona rules in this hotel. Cleaning: After check in, we entered our room and found dozens of dead flies in the room. We received an other (clean) room. During the 5 night stay, 1 day we did not get shower towels, only small towels. Another day, room was not cleaned at all. Dirty towels on the floor, trash still full. According to reception, the room was cleaned. When she came to swap the towels, she blamed us, because we put toothpaste tube and brush next to the sink, so in that case no cleaning could be done :-( Reception: According to the website, reception was open 24/7. When we arrived, we found out that ”due to the current situation”reception was only open from 8:00 AM until 4.30 PM (so when there are normally no guests). There was no messgae about this to us before arrival :-( Safety: A group of seniors checked in before us and they mentioned they had no mouth and nose mask (Corona protection). Reception told them that was OK, the sign on the door about masks was just for show, management decided that people could walk around in the hotel without the mask (as required by law). I am not sure why the rules are there in Germany, but the hotel should make sure other guests are safe :-( All in all, we paid the full rate and received not the service at all. Avoid this hotel during Corona times.