Hotel terbaik di Gran Canaria

The hotel was ok.Very nice architecture reminding of Africa. They even have some real baobabs. But there was one issue why we will not return. The light in the evening was so dim, they you could not read the menu in the bar. Same in the rooms. They do not give the guests the opportunity to decide how much light there is in the room. No extra lamps or a dimmer. There is only this African savannah light everywhere. Also light from outside all over the day is dim, due to loggia construction instead of balconies. Difficult to read a book in the evening.

This hotel is let down by the front desk and customer relations. The latter also claimed to be the duty manager when I wished to escalate a complaint. On arrival there was one desk for privilege customers so we were told to sit and wait to be called and although there was mention of a welcome drink none arrived. We were asked for a 100 euro deposit which I didn’t question but I felt was really unnecessary as I haven’t had a hotel ask me for one for years. We were then branded with wristbands which proved to serve little purpose than open a few doors which a card pass could have done better. In my case I found the wristband irritated my wrist so I went back to the front desk to get it removed. I was told they could not do that and directed me to customer relations I explained it was irritating my skin to which I got a statement that it had been dermatologically tested, which I said that was irrelevant but they said it could be loosened they directed me back to front desk. The front desk refused to loosen it enough for me to slip it off so back to customer relations who told me everyone has to wear one. I pointed out this was a hotel not a prison, eventually I Ioosened it myself sufficient to slip off when not needed. I have no issue with wearing a wristband within the hotel during the day but from a point of personal freedom and liberty I do not think any hotel has the right to make people wear it everywhere. It would also leave a tan line. If they had a proper strap that would facilitate that, but of course that would cost them a couple of euro cents. Separately I was told that any issue dial 9 for the front desk and they would sort it. I should have guessed from the wristband saga it would not be that simple and indeed when I did have a couple of issues I had to be persistent to get things sorted which they were but only after their initial dismissive attitude. I concluded that H10 must use former STASI staff to train front desk and customer services. Generally at the working level staff were helpful a pleasant, but they were handicapped by a poor management. One morning the buffet breakfast was chaos; no milk no hot water no coffee jugs no coffee cups. When I mentioned this to customer relations they claimed that was the first they had heard of it. I can understand the restaurant staff not telling them as I doubt that would do any good. Now a few good points which rescue the review from being zero stars. The Privilege Club is well worth it. A good area with a shallow infinity pool where there were always sun beds. An extensive free self service bar and always helpful and pleasant staff. I would highly recommend using the privilege restaurants so much better than the buffet and a la carte included in the Priviledge deal. We last visited the hotel 20 years ago and it had actually aged very well. Although upgrading the wardrobe doors to soft closing was a an undoubted failure.

This hotel is perfect if you wish to have a perfect sleep and a relaxing holiday because it is far from roads or other sources of noice. The rooms are large, with windows overlooking the beautiful garden. The outdoor space is fantastic, there are different area of the garden to enjoy and also a nice pool. You can spend your day at the hotel enjoying the lovely garden, the pool and also the restaurant. Good breakfast is included. The location of the hotel is convenient too, because close to the seaside, to the mountains and also to Las Palmas. Santa Brigida is the closest village and it is a very pretty village to visit.

Lovely holiday at delightful hotel Had fab room overlooking golf course with own sun loungers (408) Beautiful modern room with the biggest monsoon shower ever seen Breakfast fab served by the pool Lunch also available there. Great choice and price Dinner half board only thing that let it down. Served inthe Atlantico restaurant in a separate section at the back of this lovely restaurant and a very mediocre selection of uninspired dishes. Ate there a la carte on another evening and that was fab, totally different experience ! Rooms lovely and clean and chocolates left on pillow some days - nice touch. Shane water tea bags and coffee weren’t replenished once used Pool fantastic and spa lovely and staff friendly All in all would recommend !

Looking for a nice place to stay near the airport and in a lovely town? Then this is the place to be! A charming couple runs this little hotel and immediately makes you feel welcome. The rooms are spacious, clean and have everything you need and more. You can enjoy the sun at the terrace on the roof and in the morning you are being served a delicious breakfast. Thanks for your service and interesting talks! Buscando un sitio agradable para pasar una noche o las vacaciones cerca del aeropuerto y en un pueblo simpático? Pues Villa Néstor es el sitio perfecto! Una pareja encantadora dirige este hotel pequeño y te hace sentir bienvenido inmediatamente. Las habitaciones están espaciosas, limpias y tienen todo lo que necesitas y más. Se puede tomar el sol en la azotea y por la mañana te sirven un desayuno delicioso. Gracias por vuestro servicio y nuestras conversaciones interesantes.

Très bien accueilli par la propriétaire, remise des clés sans attente dès notre arrivée, puis elle nous a conduit à l'appartement où nous louions la chambre, chambre pour 2 ,lit jumeaux,matelas confortable,maison propre,machine a laver, sdb partagé et la cuisine, tout le nécessaire à disposition ... nous avons bien aimé, très bien pour petit budget, dans maisonnette avec terrasse a l'avant...super rencontre avec les 2 femmes colocataires originaire de Séville.'..je recommande ce séjour si vous n'êtes pas exigeant et je répéterai ...

This hotel is part of the Bull Hotels chain, and I chose it for its location on Las Canteras beach and for its spa facilities. I spent three nights here and treated myself to a Junior Suite. It was huge with a west facing balcony with a glimpse of the sea. The rooftop pool was lovely with an attentive lifeguard on duty. I also made use of the spa with its hydrotherapy pool, sauna, steam room and Dead Sea pool. I was slightly disappointed with the evening meals in that I expected more of a choice. Men are supposed to wear long trousers but I noticed some men wearing shorts. The hotel's location on the beach is perfect. In the evening, the promenade is busy with people walking up and down - nice atmosphere. The Santa Catalina bus station is ten minutes walk away with good connections to the rest of the island. Las Palmas is a busy bustling city with a very different feel to the resorts in the south. I enjoyed my stay but three nights was long enough.