Hotel terbaik di La Playa de Arguineguin

I've stayed here many times - last time in september 2022. The staff at the reception are so lovely, and always give me a warm welcome and are otherwise very helpful. Early check-in, late check-out, room allocation, cant fault it - its usually no problem (depending on capasity of course). Stayed 2 nights this time, shortly after going to my room i got a lovely surprise delivered to the room. It was very much appreciated! Breakfast is wonderful, with everything you could desire. Staff there and in the pool bar was nice and helpful (minus one time at the pool bar, waited and did not get served). Im coming back in July this year, and cant wait!

Hotel is located in a nice and quiet area, very close to the sea, there is a beach just 2 min walking distance. Swimming pool is nice and clean with a lot of sunbeds all around, but they do not provide towels. We went there after season, so it was more quiet and not overcrowded. There is a lot of options for breakfast, but it's average or below average in my opinion. Rooms are clean and spacious, but unfortunately bathrooms are small and very poorly ventilated, which meant we needed to shower with the door wide open to get some air. It is worth to mention that there is only one exceptional staff member, that seems to care, has excellent manners and always smiling towards the customers, his name is Oliver, he works at the restaurant and pool bar. One situation that we didn't like was when we wanted to do late check out. We started asking a few days prior about it, and all we heard was that we need to ask in the morning on the day of check out. On the day of check out we heard that all the rooms are fully booked, so we can't do late check out, which btw we wanted to pay for. It was hard to believe that all the rooms were suddenly fully booked as we were staying in the hotel for a week, and there wasn't many people in it, also we were checking out mid week. We checked online and the rooms with sea view (just like ours) were still available to book on the same day. We went to the reception to ask about it. The lady on the desk was trying to find an excuse saying it is the agency's fault, then that they don't want to give a room for 15euro (late check out price) if they have an option of someone maybe booking the room for 80euro, and then she admitted that they have no cleaning staff after 3pm. It left a very sour taste and we were very disappointed. We've been offered to book a shower room, which is a good option, but they said they don't provide the towels. Again, hard to believe that hotel has no extra towels. Once we got to ”the shower room” it was just a regular room with a sea view, which looked exactly the same as our previous room, so we just confirmed that they lied to us, as they had spare rooms for additional guests or for us to stay a few hours longer. The room was booked for 4pm, we found dirty towels in the bathroom from the previous guests. At 4.05pm a cleaning lady came in to the room with towels in her hand, but when she saw us she was shocked and went away. She obviously wasn't finished cleaning the room from previous guests. She didn't leave clean towels with us. Another lie - as they said they don't have cleaning staff after 3pm. Overall the hotel is cheap, so it is worth, what you pay, but it would be in their best interest to provide a better service for their customers if they want them to recommend further, as we will not.

I wrote a glowing report of Salobre in April, so I’m slightly disappointed having to write about our niggles this time round. We booked directly through the hotel including our flights and taxi transfer. I’m now assuming this is via an external company rather than the actual front desk of the hotel. We arrived and the room wasn’t ready which is fair enough but we were kind of hoping it would be ready as everything was booked directly through the hotel website so we assumed they’d know our arrival time. On the website once you’ve booked you have the opportunity to choose your room. Having been before we knew that the 9th and 11th floor had the best views, so we chose a room - 1136 with a king sized bed on the side near the top floor pool as it’s easier to get to from that side. A few days after choosing the room we had an email to confirm it was ours, there is a small print that states if they can’t honour this then you will be given a room exactly the same. Our bags were just left in the lobby area, again our assumption was like other hotels they’d be put in a room out of sight but no. We were telephoned when our room was ready after been given 1138 rather than 1136 upon check in but were assured it was a better room and had a king sized bed. We get to the room and the keycard didn’t work. So back we go all the way down again (which is a long way from the top floor), eventually get it sorted and open the door to find it is one half of a junior suite (the rooms with connecting doors) and two single beds pushed together. Nothing resembling what I’d asked for at all. So the policy of giving you exactly the same as requested fell down here. Back to reception again, where I spoke to the reception manager who initially was unhelpful and said she’d get the bed sorted into a king by putting a sheet over it- I had to argue the point that this is does not make a king sized bed and that type of arrangement is not comfortable. It was only when I said I’d stayed before did she seem to then want to rectify the situation. She offered another room but on the other side looking at the building work. I accepted this as we really didn’t want a room with 2 single beds. Although it was disappointing, as it made getting to the top floor harder due to the hotel layout. It just felt like the hotel had no idea we had ever stayed before, I assumed booking directly with the hotel would make things more special somehow. We were given a free day on the Balinese beds for our ‘loyal’ custom after the room fiasco but we didn’t use it in the end. We ended up being locked out as the app wouldn’t open the door as it’s supposed to. My husband had to go dripping wet down to reception in his trunks/towel. The door key on the app didn’t work allt all on two separate phones. This all happened on our first day, my husband was really annoyed so went to speak to Eva the guest experience manager at her table in the lobby but she’d gone for the day by the time he went down. By the next

From the moment we walked in to reception we were really impressed. Checked in without any problems and up to our room on the 5th floor. Apartment was really spacious and comfortable and we had a view of the pool and marina area. Everything was clean and well-presented. The pool was a bit cold but we got used to it and I’ve now ticked an infinity pool off my bucket list! Staff were friendly and helpful. Food at the Monday bbq was brilliant and we at one lunch at the pool bar which was also delicious. I didn’t want to leave and I certainly want to return!