Hotel terbaik di Los Palmitos

I wrote a glowing report of Salobre in April, so I’m slightly disappointed having to write about our niggles this time round. We booked directly through the hotel including our flights and taxi transfer. I’m now assuming this is via an external company rather than the actual front desk of the hotel. We arrived and the room wasn’t ready which is fair enough but we were kind of hoping it would be ready as everything was booked directly through the hotel website so we assumed they’d know our arrival time. On the website once you’ve booked you have the opportunity to choose your room. Having been before we knew that the 9th and 11th floor had the best views, so we chose a room - 1136 with a king sized bed on the side near the top floor pool as it’s easier to get to from that side. A few days after choosing the room we had an email to confirm it was ours, there is a small print that states if they can’t honour this then you will be given a room exactly the same. Our bags were just left in the lobby area, again our assumption was like other hotels they’d be put in a room out of sight but no. We were telephoned when our room was ready after been given 1138 rather than 1136 upon check in but were assured it was a better room and had a king sized bed. We get to the room and the keycard didn’t work. So back we go all the way down again (which is a long way from the top floor), eventually get it sorted and open the door to find it is one half of a junior suite (the rooms with connecting doors) and two single beds pushed together. Nothing resembling what I’d asked for at all. So the policy of giving you exactly the same as requested fell down here. Back to reception again, where I spoke to the reception manager who initially was unhelpful and said she’d get the bed sorted into a king by putting a sheet over it- I had to argue the point that this is does not make a king sized bed and that type of arrangement is not comfortable. It was only when I said I’d stayed before did she seem to then want to rectify the situation. She offered another room but on the other side looking at the building work. I accepted this as we really didn’t want a room with 2 single beds. Although it was disappointing, as it made getting to the top floor harder due to the hotel layout. It just felt like the hotel had no idea we had ever stayed before, I assumed booking directly with the hotel would make things more special somehow. We were given a free day on the Balinese beds for our ‘loyal’ custom after the room fiasco but we didn’t use it in the end. We ended up being locked out as the app wouldn’t open the door as it’s supposed to. My husband had to go dripping wet down to reception in his trunks/towel. The door key on the app didn’t work allt all on two separate phones. This all happened on our first day, my husband was really annoyed so went to speak to Eva the guest experience manager at her table in the lobby but she’d gone for the day by the time he went down. By the next

This is a very pretty, clean, well cared for hotel. The staff are always very helpful especially the pool bar/restaurant staff. Reception is closed at 4pm so cant comment on. Cleaning staff work hard all day long. Quiet hotel. Always sunbeds available. A bit too far out for us as a family. No bars or restaurants near by so just as well the food in the hotel was good. Had to use taxis to see a bit more and go down to the beach, 8Euros each way. The apartments are spotless but uncomfortable for a family. would suit just couples. Bed in bedroom ok but the 'sofa bed' just awful. Not fit for any kind of comfort even for children. who wants to sleep near enough on the floor for an entire holiday? Accommodation for 4 should not mean one sleeps on the very hard sofa and another sleeps on a bit that pulls out from underneath. The room is not big enough for this anyways. Air con only in bedroom (but is pretty good) so whoever is unlucky enough to get the living space will cook! And the lights shine right through the kitchen window so not the best to try and sleep, i had to cover it with a blanket. The kitchen is well equipped but don't expect to cook even the smallest of snacks without it being somewhat difficult due to space. Just a hob and microwave no cooker. Obviously nobody wants to cook full on meals when on holiday but if you have fussy kids who like what they like it can be tricky. We had a very nice week at this hotel because we made the best of it but due to comfort levels and location i'm glad it was just a week.

Good room near Playa del Ingles

Para el precio q tiene no se puede pedir mas. A unos 15 min a pie del Yumbo. Te entregan la llave a la llegada. La cocina compartida va bien. Tiene frigo y microondas y algunos cubiertos y tendedero. Las ventanas dan a la parte trasera del edificio, y no hay tanto ruido

Nice clean accommodation, great little balcony and air conditioning in the rooms. My only gripe was the food - same every day with no real variety. Also, the mini club wasn’t advertised one time since we arrived. Usually they come round shouting and asking if kids want to join in, but nothing! Mini disco only two nights out of the seven we were there and entertainment started too late for the kids to enjoy. No inside entertainment, only on the upper pool area which is very chilly at night and not somewhere to sit and relax with a drink. Nowhere near the standard of rival iberostar hotels on the canaries, but a good place to go for the weather nonetheless! Loved the area and friendly locals. Not a fan of the cockroaches patrolling the toilets and outside eating areas.