Hotel terbaik di Spelthorne District

3/21/23 This email is to compliment your staff, specifically, Kim at the front desk, Libby the bar tender and Andrew your head chef. We were unexpected guests at your property on Monday, 3/13/2023. We got stuck at Heathrow Airport because of weather. We had been on the go for more than 20+ hours while traveling from Santorini Greece back home to Boston USA via London. We were very hungry. There was nothing open at Heathrow to grab any food and we were not going to sleep in the airport. We began our search for a nearby hotel that was a brand name we knew, had good reviews and most importantly had 24-hour room service. It was after 10pm when we arrived at the Shepperton hotel. Sadly we learned upon arrival that the kitchen had closed at 10pm and that the hotel does not have 24-hours room service. (This is something that should be updated on your website.) However, there was a solution for us waiting in the wings. Unbeknownst to us Andrew was in the bar area and heard me sharing with Libby our story of exhaustion, frustration, and disappointment that we could not get any dinner. Andrew jumped into action, came over to me, was polite, kind and caring and said, “you have to eat.” He went into his kitchen team and asked that they cook us cheeseburgers and French fries. Libby provided us with a couple glasses of wine on the house and Kim at the front desk shared with us her personal mobile phone charger. You see, we had no luggage when we got to your hotel, so we did not have our converters for our US pronged Apple iPhones. The above and beyond service that Kim, Libby and Andrew provided was a game changer. This trio of employees exceeded our expectations and ensured they took care of our nutritional needs, comfort, safety, and wellbeing. Please share and socialize our thanks and bravo for a job well done by Kim, Libby and Andrew!!! Cheers!

Shower had no pressure and not very hot . Room cold no heating. Bedding was only sheet when we ask for a duvet was given a sheet to keep warm . Plus they only had one bath towel for a couple. Won’t be staying here again . Very disappointed with noise early in morning

Stayed here for a business trip. Firstly my room was lovely and spacious! huge bed, balcony looking over the Thames and a great breakfast with so much choice. Staff were lovely and welcoming and had no issues parking. Really clean and a lovely bar area. Would stay again

I spent 2 very pleasant nights at this hotel. My room was large and extremely comfortable, well-equipped and with very nice toiletries. Towels were fluffy and large (not always so in all hotels) & the shower was amazing. Staff were always very pleasant and helpful. The reason I have only given 4 stars is that I had a couple of issues - 1 that it was impossible to get the tv working for any length of time. It seems it's a Sky handset & I found it difficult to access tv. 2 people came to look at it including maintenance man but it was not fully resolved. Also my A/C heating was making intermittent clunking noises - the maintenance man's solution was for me to turn it off so it didn't disturb my sleep on my 2nd night. Despite these problems I would still recommend this hotel, & would return if I'm in the area again.

We visited Legoland, was ideal just 20 min drive away, clean room and shared bathroom

不錯😌，乾淨，安靜

Not good. Parking is if there is any available. Garden is overgrown with brambles at head height along the path making access difficult. Key pad on door is only visible at night as surface cover is so scratched. Took me ages to get in. Noisy road. Generally clean although signs of mould in shower. Pillows were so uncomfortable, felt like they were full of rocks. Everywhere needs a good coat of paint. Never saw any staff. Basic.