Hotel terbaik di Urban

- Amazing building and gardens overlooking the sea (west coast), you can’t believe you’re staying somewhere so beautiful for that price. Unbelievable sunsets! - Staff are so friendly - particularly Richard (front of house), Catherine the chef, and Joel the Masai guard - Service is brilliant - they will take in your bags for you and do all they can to help you - We stayed one night after a late flight from the mainland as it was close to the airport - great location and meant we didn’t need to drive into Stone Town which is not fun to drive in - Free and secure parking - WiFi - Incredible breakfast which is included (!) - So cheap for the level of service you get - We liked it so much that we decided to come here for dinner on our last day in Zanzibar which was delicious - The car we had rented broke down outside the gates, blocking the driveway. About six staff members all came to help us push the car up the hill and out of the way, which was so kind. The manager also called our car rental company for us to ask them to come and fix our car. While we waited, they gave us a welcome juice drink and took in our bags. They are amazing. Only cons are that the bathrooms are a bit tired and could do with updating - though for the price you wouldn’t expect much better! There’s also no air con but I didn’t get too hot.

I have never stayed in a hotel where the service and experience progressively got worse each day. Everything just started going downhill during our second day you wake up in the morning and the first thing that happens is you are asked about joining one of the tours and offer through the hotel and they do that every chance they get and the moment they find out that you have a booking For a tour with another company and not through them, they will just little snide comments and make you regret your decisions. The second thing was the food you had to order lunch hours before and when you ordered for specific time you get to the restaurant you still have to wait at least another 30 minutes to get it, I ordered calamari on one of those days for eight and only got four small pieces of calamari and that was it just for small pieces of calamari and fried plantain so that was basically two dollars per calamari. There was an element of feeling unsafe because one of the mornings as I was walking up to breakfast there was a strange man just walking around and when I get to breakfast, one of the staff members there tells me that there’s a man who has been asking about me and looking for me and as I turned there, that man is standing right there and my question was, how are you letting this man on the premises, and what if you wanted to come to me and you guys are letting him walk around this entire place because I ran into him on the other side of the hotel so there was that as well which made me feel extremely uncomfortable and uneasy and unsafe. They didn’t spray any mosquito spray as it’s common in the area to in and spray the room with mosquito spray at the end of each evening they only did that first night and we had to keep them and each time it was met with just a sigh of inconvenience like we were inconveniencing them getting there difficult worth it and I think that is the one thing I can attest to being the better part of this entire establishment, but that aside the services awful. You will go hungry, we told the bar open a specific time but it wouldn’t open. Also they change their rules at one day. It’s OK to have a meal by the bar closer to the beach the next day you can’t do that but then you’ll see them. Send them food down for specific people so that was also extremely offputting, I can safely say I will never set foot in that place ever again. Also, the WiFi was bad

I had wonderful experience with this hotel , I will love people to know that this hotel is nice and I love stay here , people are nice and employees are nice , very good place .what I like about here food is good too , swimming are nice and everything else is good

Not as expected, the pictures of the hotel doesn’t reflect the reality , the pool was dirty, we stayed for 4 nights . Apart from the staff to be friendly , they had no understanding on the menu , service or even mis en place . We ordered sea food but the fork and knives arrived after we finished our plates , the ketchup followed after that. The front office manager was very unpleasant and disrespectful… No manager on site during the evening and guests had to justify themselves . I think they require all training from head to toe . Pull up your socks

I had an amazing stay , I was offered help even when I didn’t need it . Great service indeed , even recommended the place to some friends. Thank you for having me

Madinat hotel is heaven on earth. This is one of the best hotels I have been to - amazing staff specifically Ali, Michael, Margaret, general manager and the Food manager. Clean and luxurious. The food is very impressive - overall great, luxury stay with great staff…