Hotel terbaik di Pantai Imperial

I'm giving the Pier South Resort 5 stars, even though there were some issues with their restaurant. I feel like any company can make a mistake, but pay attention to how they resolve it for you. The hotel is very nice with stunning ocean views, and the staff members all were very friendly. Great location - many places of interest are within walking distance. We paid extra for a room with a balcony and ocean view. On the dates we were there, happy hour with drinks and appetizers were served on the rooftop lounge, we just needed to show our room key. On our last morning, we planned to have breakfast on the balcony in our room, watching the ocean. We called the in-room dining number 3 different times between 8:45am and 9am, but the phone was never answered. We called the front desk at 9am and they had room service call us back. Room service said that they were understaffed and we should call back in 90 minutes to place our order. Call back at 10:30am to order breakfast when checkout is 11am?! We only wanted a bagel and yogurt parfait, but I suppose if there is nobody there to bring the food, then it doesn't matter how simple the order was going to be. The room, parking and resort fees made this a very expensive stay, so not being able to enjoy it in the way we planned was very disappointing. On prior day we did eat at the restaurant, then after we finished, waited over 10 minutes for our check and after we said we were going to charge it to the room, that took another 10 minutes. Again, the restaurant Toasted was probably understaffed. I understand that is a common issue with many companies, but keep in mind that this is an expensive resort with expensive fees. I discussed our concerns with management, and received an apology along with a satisfactory resolution. We will try Pier South again someday, but at this time I cannot even say whether or not they actually offer room service.

Great service. I forgot my jewelry after checkout and they kept it safe for me until I could collect it.

Bugs in the bathroom. Very noisy. Overcharged for previous stay. I don't know if the deposit was used or not, but I was charged $146 for a one night stay, two people. No parking...unsavory clientele. Beds were comfortable and clean. It was hard to get the TV to work.

The night prior to checking out I was sitting in the chair at the table and it totally completely collapsed and broke apart since I was hurting I waited for my husband to get back so he could tell the office because the room phone didn't work and my hip hurt too bad too walk there by the time you made it back I was sleep and did not get the opportunity to inform my husband or the office at that so when we went to check out by that time it had slipped my mind and we did not get our deposit back for a chair that was already broken in their establishment it was not our fault that the chair fell apart it was obviously either on the way there or was already broken and carelessly put back together for someone else to hurt themselves totally dissatisfied and would like our deposit back most definitely

First off, it looks great in pictures, not so much in person. The hardwood floor in my room is so nasty, that my feet get disgusting every day I have been here. The pic of my foot was from walking INSIDE the room. So you're thinking ok, take a shower. Well, low water pressure in the shower makes showering unpleasant. There are no complimentary tiny Shampoos, Body Washes, or Conditioners like almost every single other Hotel provides. So bring your own or be prepared to go buy it for your stay. You only get three medium towels that barely dries a normal sized adult. If you don't get your room cleaned while here, you have to take your dirty ones to the front desk, and they'll get you 3 more. The Towels are small, and definitely not washed in any fabric softener; They're rough as sand paper. Go to the sink, and enjoy more low Water pressure, plus it smells like a sewer. My Wife and I won't brush our teeth with it, instead we use bottled Water. The A/C unit in the room works about half of the day, then you have to put the fan on, and let the internals thaw out before you can turn the A/C back on. The TV was set in Spanish, not set up or connected to the Hotel WiFi (more on that to come). I literally had to Google and watch a YouTube on how to put the TV back into English. The TV was on Antenna setting and the picture was horrible! I had to go into the settings, use my phone's hotspot because the TV couldn't see the hotel Wifi yet, and I had to manually update the software, and connect it to the WiFi myself. It's Roku TV which is nice. Speaking of the Wifi. It has gone out every day we have been here. Some for a few minutes, one day about 6 hours. You call the desk (not from the non-functional in room phone btw, but from your mobile) and while the staff was nice about it, they said ”yeah it goes out pretty often. It even affects our computers and we are locked out of them until the internet decides to work again”. Pluses, um.. there is tiny functional Microwave and Mini Fridge in the room. There is on site laundry you can pay $1.75 per load, per washer, and again for the Dryer; but hey, they give you a tiny box of laundry powder for free if you ask the desk for it. The ice Machine on the Second Floor works great! (just not the one on the bottom. ) There is a free continental breakfast from 7-9 during the week, and 8-10 on the weekends. If you like tiny cut up pieces of hotdog, decent eggs, one type of Juice, Coffee, and batter that you pour into the Waffle makers yourself, then you'll love it! In short, stay somewhere else if possible because here you don't even get what you pay for!

The room is clean l, but it is around the railway and the road, so not so quiet. Besides the quietness, the hotel is good for quick stay.

This was our third time staying here and I cannot say enough good things about the staff. Cindy at the front desk was amazing, Josh in Cay's Lounge was awesome and Tony at the pool could not have been nicer. This resort has everything, including a shuttle to take you into town whenever you want to go. Highly recommend this resort, will definitely be back.

聖地亞哥和提華納邊境的酒店，周末價格瘋長。這個價格算是不錯的了。周末基本都是要300＄➕，環境可以，離Las Americana Outlet也不遠，非常方便