Hotel terbaik di Salem

My first experience was awesome, great breakfest, pool was nice but could of been warmer. Room was pretty clean but we got the sweet, comes with the jacuzzi tub. No one told us we had to make the jets work and figure it out on our own. Only 2 jets worked. Wasent till late in the even for a smoke break that we mentioned it and we were told we had to yank on the jets sometimes. No, no we do not, thats why we pay for a room. You do the chores. We have 6 kids and every once and a while just need a break and this was it. Paid for a sweet with a jacuzzi that didnt work right. Could have bought a way cheaper room if all we needed was a shower. They never compensated in any way for it, not so much as an apology or discount. So we came back thinking OK the people seemed friendly, room was clean, food was good. Same room they gave us, magically we didnt have to play figure it out, the tub jets worked on their own this time. First day , her birthday, it was Ok. Second day, the pool is ice cold. We called the desk and they said the heater was out. We wanted to check out and go to a different place that had a pool that was not cold but no refunds offered. The next day the gwneral manager tells us the guy basically lied to us that theu filled the pool up with freezing cold water. Just blew my mind. The 2 days for her Birthday I booked because she wanted to swim and they ruin day 2... theu coukd have forewarned the pool would be getting maintenance before we booked or we would have went else where. The manager emailed the General Manager who didnt even knock or call to apologize or anything. He was sure staying in the hallway to eves drop on me and my upset girlfriends conversation though. Thats when i brought up the flesh eating ants at poolside. Mind you this is an indoor pool. She thought she was sitting on a hot part of what she thought was a heated floor, no it was ants biting her. We complained of this not ling after we discovered the ice water pool. We thought we could at least soak our feet, but no no no. He acted like he didnt believe but its clear , showed pictures of the ants. No compensation for a ruined birthday gift. Thanks for nothing.

We are never disappointed when we stay here, NEVER! Very consistent. Clean, Fresh, Friendly and the service by ALL staff is outstanding. The view overlooking the golf course and courtyard takes your mind away from the busy days and you just exhale and relax. Then there is WayPointe for receptions, banquets all kinds of celebrations. Just beautiful! Kensington Grill is a fun place to grab a bite or linger on the courtyard. It is an awesome all in one place to take time and check it out!!!! We go there as an escape and it’s only 15 minutes from home!!! A beautiful golf course with all the amenities!!