Hotel terbaik di Washtenaw County

Hotel yang bagus, pengangkutan yang selesa, bersih dan kebersihan, lebih baik menyertakan sarapan

We had such negative, disappointing experience at this hotel, from our check-in to check-out. As we had power outage, we decided to stay at this hotel. On Internet it said $155 for the room with two queen size beds. My husband called and made a reservation. Upon arrival we were told that there’s no room so we had to wait for a while. The front desk staff called my husband loud (she said “Smith!!”, not “Mr. Smith”) and we were offered a room with only a dim desk light working. The lights in the bathroom and bedsides didn’t work. Later, they explained that the electric company put a limit on their electricity use. We were told to use “the flashlight on your phone” to take shower. The room was cold no matter we set the temperature higher and not so clean (tired). At check out, nobody was present at the front desk. I waited for 10 minutes and a staff came out reluctantly. She charged us $240. I asked her why and she said “because we didn’t have full electricity”. We are very disappointed because this hotel basically took advantage of those of us who needed a warm, lit place to stay during a power outage by charging $100 more that their usual price. The quality of the service and their hygiene standard were disappointing. My husband called Hilton customer service afterwards, but they were not nice nor understanding at all, transferred the call multiple times over 30-40 minutes. We have been a Hilton honors member but we will switch to Marriot. One last note: when we were waiting to check in, a homeless person with lots of paper bags came in casually, grabbed a paper cup in the breakfast room across the front desk, attempted to get some coffee from the dispenser. He put his cup back when he realized that there’s no coffee left. There were two staff at the front desk and one cleaning staff close to him but they really didn’t care, it appeared that this person was a frequent visitor.

Pagi hotel adalah baik dan ia layan diri. Meja penyambut tetamu di sini juga sangat mengalu-alukan. Sangat mudah untuk menaiki teksi ke sekolah.

Pre-check in details not sent beforehand so we had to complete procedures outside at night. Once done, all ok.

設施齊全，衛生條件良好，地理位置很不錯，前台服務很好，代客泊車30一晚。唯一缺點為什麼酒店沒有拖鞋呀，我不太理解。 Good equipments, clean, perfect location, near to the university of Michigan state. But the only disjunction is that there is no slipper provided in the room.

温馨舒適，非常滿意！ 很親切的房主，以後有機會還會去

Wonderful stay ! Truly amazing ! The room was well tended too and I felt as though all my concerns were addressed. Staff was kind and the area felt safe!