Hotel terbaik di West Bloomfield Township

Overall, as a diamond member in the Hilton, I felt pretty good to stay in this hotel for 12 nights. The location of this hotel is good with quiet room, the standard Home 2 breakfast were good too. Most of the front staffs are friendly. For first couple of days, I had really bothered by some issues especially room services in the hotel. I talked to the front desk worker, but it’s seemed go nowhere as their manager was on the vacation by that time-frame. Things changed until their general manager—Ivin Tella showed up in the hotel. We had a conversion related to my concerns. Very amazing, he acted very quickly and effectively to solve those issues right after our discussion. I were glad to see the differences and everything were good after talking. Another manager---Nita Gibson that I met in the lobby few times is great and helpful too. She volunteered to offer printing my urgent document when the printer was done in the lobby. Very appreciated her enthusiastic supports. Combining with Ivin and Nita, I considered that high level management in this property were responsive. Also, the front desk worker, Sam, is a very helpful and friendly.

This was our first time at this hotel and we found it to be adequate for our needs. The room was clean at check in and everything worked. I had to request that our room be cleaned every day but they put that in our reservation record and it was done. The breakfast was fine. There was no dresser, just wire pull out shelves for underwear etc. Closet was small but adequate for short stay. On our last day housekeeping threw out cups we were planning to use. The emailed receipt didn't come for 2 days after check out and was just a link to my Hilton Honors account which had the bill. I would stay here again.

The rooms are large, serviceable and fairly clean. Desk staff were very nice and did their best to help. But, often there was no one at the desk so I had to wait or look around for someone when I needed something. Nearly every time I passed the desk it seemed a customer was looking around for a person to help them. Our family group had six rooms total and in at least four of them, there was something broken. The window shade in two rooms, the telephone cord in another, and the lock on the door in a fourth. This caused a major problem because when my cousin and his six-year-old daughter went back to their room after an afternoon swim, they could not get in. Apparently, the battery that made the lock work had died and no one present at the hotel knew how to fix it. We were expected at a restaurant for dinner and the little girl was in her bathing suit. The manager (he might also be the owner - not sure) was unable to get the door open and the maintenance person was not nearby. We waited as long as we could, an hour or more, but finally had to go to a store to buy new clothes for the six-year-old so we could take her to the restaurant. My cousin had to spend money to buy new clothes that his daughter did not need. I explained this to the manager the next day and strongly suggested he offer my cousin some type of compensation. The manager said he'd discuss it with my cousin. He did not and when my cousin received his bill, it was for the full original amount - no break at all, not even for the cost of the clothes. Very unlcassy. Very poor customer service. Other things in the hotel were also broken such as the pancake-making machine at breakfast. It remained broken for the three days of our stay. If you'd like items such as the shades in your room to work and you want to be able to count on accessing your room and your things when you need to, my recommendation is stay elsewhere.

Wonderful hotel in the northwest corner of the detroit metro area. The clean and modern rooms were perfect for my week long stay in august

Upon walking into this hotel, we liked what we saw. The lobby area was nice and inviting.The room was nice and clean. We Loved having a fridge and a microwave. The ammenities were nice. The bed was very comfortable. We didn't use the pool or exercise area. We arrived later in the evening and checked out before breakfast even began. Can I just say tho......AMBER! She was absolutely amazing. She greeted us with a smile and a great attitude which we needed after what we had gone thru at our previous hotel. What a breath of fresh air. We chatted on and on while we checked in. I cannot say enough about how wonderful she was. When we had come down to the lobby shortly after checking in she was mopping the floor and I must say she was happily doing it. She always had a smile on her face. Hotels need more GSA like her. You have a real gem on your hands there. We just loved her.

酒店乾淨衞生，前台那裡居然還有熱水，這是我萬萬沒想到的。酒店還有游泳池和健身房。不過我們趕時間到的時候都很晚了，第二天又要早點退房，所以沒去體驗。

Continue to book here because of location but might have to change. Staff is not friendly and both check and check out clerks acted as if I was bothering them. This sets the tone of the stay. Had to navigate around unattended delivery cart to get to room 125. Room clean and quiet. Ice machine on first floor broken. Large breakfast area. Standard waffles, yoghurt, good fruit, fried eggs (not appetizing) and sausage. Nice common areas.

We stayed at this establishment the first night in Detroit on our way to our ultimate destination on Mackinac Island. The evening Manager, Ronald, was very accommodating and gave us a great room, 327, at the end of the hall. The room was clean and everything, including the bed was very comfortable. Upon leaving the next morning, he was still on duty so I told him that the hotel was so nice that we were going to stay again upon our return to Detroit. I asked if we could have the same room and he made arrangements for our stay. When we returned on September 20th, Jessica welcomed us back and made sure our accommodations were exactly what we asked for. She was very personable and professional. If our experience wasn't good enough already then we met the Cook, Jeff who was responsible for the great breakfast prepared during our stay. This hotel is top notch in every way and would recommend it to anyone e planning to stay in the Farmington/Novi area. The only down side is the construction going on 12 Mile Road in front of the entrance to the hotel.

設施：很好 衞生：很好 環境：很好 服務：很好