Holiday Inn Express & Suites Cleveland

Not very good, had to wait to check in (no one at the desk, back entrance didn’t work, we had to park twice, loud party very noisy at the entrance late in night over our room, hair dryer didn’t work. At the price they charge, it should have been better

Both hotel and room cleaning standards were subpar. When we arrived there were two holes in the wall where the hair dryer should be. My wife told the front desk and was told someone would come the next morning around 8 or 9. No one ever showed. The first day our towels were picked up but we didn’t get clean towels until the following day. Luckily there was a Walmart nearby where we purchased a hair dryer and towels sets. The saving grace was a hot shower and comfortable bed.

Enjoyed breakfast employees made sure food was hot and kept plenty out. I think my room was to have King bed but got two queens but that was ok just staying one night. Hall carpet was a little dirty and needed vacuuming but room was clean

Rude service, dirty room, no food to purchase from their snack section, dirt all over the lobby floor, breakfast was half assed, carpet was disgusting. Never stay here!! Furious customer.

Door in my room wouldn't lock. Water leaked into my bathroom from the room next door. Couldn't look out the window because my view was a entry door.

I liked the breakfast offering, the spacious room, and large bed. The price for the experience was not worth it. When I checked in, the desk agent was on the phone and did not great me. She finished that call and another call came in and she took that call and was on the phone a few more minutes....so I just stood there. Should have atleast paused the call to great me and say she'll be with me in a minute. Once I opened the door to my room, it smelled like stale, old carpet, or urine....Not a $165 per night room. I went to take a shower and it was a handicap set up. The shower wand was loose and did not stay upright and kept falling. I had to hold the wand in one hand and bathe with the other. Sheetrock repairs were poorly done...no attempt to make the texture look. Paint on ceiling or different colors blending onto other colors. Near the tissue holder is a completely different color from the rest of the wall. Long story short, I was born and raised in Cleveland but I have lived in Georgia for the past 20 years. I know this is a newer hotel and it does not look well maintained for the age. I would have stayed in Ruleville at the "Roach" motel for $65 if I new the room would smell the way it did. Luckily I was alone so I could deal with it but my wife would have wanted to check out. The front desk agent was nice I just think she needs better training on how to deal with phone calls and customers in the lobby. The condition of this hotel is all on "Leadership"

The room size was large and the bed is huge. Unfortunately, when I opened the door, the room smelled like urine. Sorry.....totally ruined the vibe.

The carpet of our room - 116 - under the desk and all around the h/a unit was very wet. We had no luggage holder for our luggage, and only 2 hangers. On the second day housekeeping took our dirty washcloths and hand towels and did not replace them. Only 5 weeks before we’d stayed there and everything was excellent!! Oh, yes, and the bedside lamp on the left side did not work.

Carpet in room was wet from flooding rains. Black mold on ceiling corner. Wall and ceiling crumbling in bathroom. Soap dispenser empty and broken. Hair from previous guests. The room smelled musty from being wet.