Ulasan Rosewood Matakauri

Special place with beautiful scenery and great staff !

除了酒店整體環境和食物都很令人滿意，酒店有兩位會中文的staff 服務都很熱情友好！

可能擁有了皇后鎮最好的酒店景觀了，非常漂亮，安靜，餐廳的無蛋奶甜品也做的很好吃。是這次新西蘭之行住的最好的酒店了

度蜜月在皇后鎮最後的落腳地連住了三天感覺整個人都休息好了，拉開窗簾就是美景，在這體驗到了前所未有的服務，吃飯的時候隨便和管家提了一嘴摔了跤要去醫院經理下午就打電話來問需要什麼幫助。就是三天晚飯的晚餐菜單沒咋換過，如果每天能改一下直接給個tasting menu就更好了。第二天晚上驚喜發現餐廳的服務員小哥是中西混血。

瑰麗的品質，就是貴了點，其它沒毛病

不用多説，皇后鎮首選

環境：優秀 衞生：優秀 服務：優秀 設施：優秀

Thank you Mr.Davide (director manager ) for taking care us with warm welcome experience. Our stay was amazing due to all new of property and can took Very very best view of queenstown . Especially very close to a famous spot such as Gleenerchy . Thank you all professional staff.

This review was a long time coming! I had the privilege to spend four nights at the Matakauri Lodge in May. Upon arrival, I was upgraded to a ginormous suite facing Lake Watatipu. Overall, I couldn’t have asked for a more perfect stay. The room was beyond comfortable. It was so relaxing that I easily would’ve been content hanging out by the window or on the patio all day. Being about 10 minutes outside of town, I liked that the property was full board and included mini bar items. I wish all properties would just tack on a fee and include items to the room rate. Food in the dining room was excellent. You could order ala carte or opt for the tasting menu, which allows you to sample a little bit of most of the menu. I definitely have to praise the F&B team in taking the care to ensure my items were gluten free. The only thing that can be improved is their god-awful coffee, which tasted like jet fuel. Davide, the GM, discussed this. Among all my stays at various properties around the world, very few know how to really do coffee, which is too bad since som much effort is put into wine and alcohol programs. Before you arrive, be sure to contact the concierge and they can arrange all sorts of excursions and transfers for you. There are hiking trails right outside the door of the property, so the active visitor will always have plenty to do. Thank you, Davide and team, for making my stay at the Matakauri Lodge a memorable one.

A very special property in a spectacular location, the Rosewood is private and serene. Except if there's construction going on. We were told the pool and spa area would be closed during our stay, which was fine, but unfortunately we weren't told that the construction noise from said renovations would be audible from our room. After we checked in on the first day of our honeymoon, the noise was so loud in the afternoon that I couldn't quite believe what was happening. We tried to take a relaxing afternoon nap but couldn't due to the loud noises of heavy machinery just metres from our room. I considered cancelling our reservation and going straight to Blanket Bay, but we decided to stick it out - we'd planned lots of local outings and figured we'd be away from our room most days while the construction was going on. Luckily we weren't planning on spending four days holed up in our magnificent suite!! Our suite - a Grand Lakeview - was breathtaking. The view was magnificent, the decor stylish and on point, the bathroom serene, the walk in closet big enough for all our belongings. During the early mornings and evenings everything was perfect. A waitress asked us how our stay was going on our first night, and I mentioned how much construction noise we could hear from our room. She was sympathetic and said it should be quieter towards the end of the week. That was all anyone said - no compensation, no special offer to make up for the poor experience. We had couples massages in our suite the next morning, and even the massage staff commented on the noise. The food was excellent. The service was excellent - staff seemed eager to please, attentive, timely, helpful, someone always appeared just as we were leaving for an activity or arriving back after on outing - but maybe lacking a little personality; it felt a bit corporate. If it weren't for the construction noise - and lack of acknowledgement/compensation - this would be a five star review.

The Matakauri lodge is a beautiful quaint lodge with outstanding views. From the staff to the rooms, I cannot say enough wonderful things about it. If you can, please stay here. Its beautiful.

OUTSTANDING!!!!!!!!!! The venue itself is STUNNING. The setting is next level beautiful. Views forever. Roaring fireplaces, immaculate seating areas. Service flawless. The food - impeccable. The chefs amuse bouche was one of the best I'd every had ANYWHERE. The crayfish soup was far too salty and missing finesse but everything else was fantastic. Would actually STAY at Rosewood next visit and dine there breakfast, lunch and dinner. Run don't walk!

Our friends from the UK had to cancel their NZ trip at short notice and couldn’t get a refund from Rosewood Matakauri, so since we live in Sydney, they offered it to us. My wife jumped at the offer for a full board weekend in Queenstown. We arrived Saturday afternoon and from the moment we arrived, the service was excellent. Welcome drinks, late lunch, pre dinner drinks and Canapés, an excellent dinner, then breakfast next morning and all over again the next day, the food was impeccable. The room, in 5e lodge was cosy and well appointed. We used the gym, hot tub, pool, sauna..made the most of our weekend there. The bed was comfy, the room has Great Lake views, well appointed bathroom, The staff were fantastic, helpful and always willing to chat. We’d definitely recommend this place to anyone, although I guess it’s pretty expensive. Ideal place for something celebratory.

This is a nice location but the lake is just to look at, no lake amenities like kayaks or paddle boards. The food is good but during our 2 night stay the service was terrible. Everyone was pleasant but it took an age to get anyone to take an order and just as long to get the food or drinks. Rooms and public areas are what you would expect but still over priced. Modest swimming pool and good Jacuzzi. Great gym. I wouldn't recommend this lodge.