Opera Plaza

Nice location but poor services. Perfectly located în the heart of Cluj-Napoca near by the famois Opera House the this hotel is shocking the client with the big 5 stars crowning the entrance. But I thank that the only thing of 5 stars here is the quality of the client. The rest is very modest. Only one elevator, small rooms and not even a tea/coffee machine in the room. And to crown it all the breakfast is very poor. I thank that this could be classified as an excellet 3 stars hotel.

Instayed here for one night whilst visiting Cluj for a second time. The staff were brilliant from the very start with the receptionist speaking excellent English and being really welcoming. My room was large and comfortable. Large bathroom with bath/shower. Good wifi. Large bed. Quiet at the back of the hotel. Breakfast was a buffet with a wide and varied range of options. This is an excellent place to stay near the centre of Cluj. Highly recommended.

This is an overall good place to stay. It is out of the way from a few things, but on a short walk you can find just about anything. Staff was ok, rooms were clean. Breakfast got old real quick but the dinners were good. I highly recommend going to the spa and booking a massage. Andrea is great. Though I will say that the staff was also quick to help with the luggage.

The rooms were not clean, I found hair on the towels. I had half an hour free time to wait in the reception an the receptionist were very noisy and they were talking in an inappropriate mode for a 5 stars hotel. In another time I've been to this hotel they were making renovations at 7 am in the morning. I don't recommend this hotel.

Hotel is good and is in a good location. But it is not a five star hotel. Rooms are clean, spacious and the staff is friendly. Laundry service is very good! Would stay again there but would try also a different hotel To be very good or excellent following issues to be fixed: - room service - Missing lack in detail. They clean properly but miss out to replenish shower gels, shoe spoons,laundry bags,etc... - atmosphere - missing a good atmosphere in all hotel areas. Specifically the lobby and its bar. Possible also due to its outdated furniture which is in all the rooms and hotel areas. Russian style... - restaurant - never went to eat there mainly due to the given sadness in the restaurant, old style room, nobody in there... - food menus- expected a better menus mainly as didn’t want to go for dinner each day but was first as the hotel didn’t have any small snacks - jacuzzi- was dirty and requested to have it cleaned - no coffee machine in the rooms

Das Hotel ist eindeutig in die Jahre gekommen und m. E. kein 5 Sterne Hotel. Mein letzter Besuch war vor 3 Jahren und von mir damals mit sehr gut bewertet. Heute sieht man deutlich die Jahre und es wird Zeit für eine Renovierung der Zimmer. Am Frühstück kann man aber sehr schnell was ändern. Warmhaltebehälter halten die Speisen warm, aber nur wenn man sie auch einschaltet. Ich hatte noch nie zuvor eiskalte Spiegeleier auf kaltem Speck. Also wo kommen die 5 Hotelsterne her?