Royal Alhambra Palace

The palace is enormous, it took us 5 hrs to get round it. I would advise to pick a morning slot as the car parks are not full and it's cooler. There some small shops but nothing tacky and two very old hotels serving drinks and food. Wear sensible shoes. Security is strick and access to area are with your passport.

Lovely hotel, but, a few tweaks needed...a microwave that you can plug in as food Luke warm, trained barstaff as cocktails worst ever tasted, white wine should be served cold, air-conditioning not really cold.lovely bathrooms,beds nice, but, to charge 80£ to reserve your room for a late flight, a bit extortionate! But all in all a nice stay.

It was such a nice experience and excellent service.The food, the interior of the hotel. and the details in every corner was so perfect.There was a girl named Behice , she was such a cheerful lady, she spreads love and happiness through her beautiful face.It was lovely meeting people like her

I am currently at this hotel and believe it is only right to write a review asap. First of all being British the buffet is not tailored towards us at all. No bacon, sausages, normal toast, burgers, pizza, regular cornflakes etc. As someone who is from england me and my daughter were mimicked about the way we held our knife and fork while eating by a guest. When asking a woman about what a la carte restaurants they offered she then suggested that it was only for vips. Inferring we wasn’t that. The a la carte restaurant are assigned to certain days and they insist that there should be a minimum of 10 people to have booked before they open it. Therefore we did not see one a la carte restaurant open during 1 week stay. They also add a service charge when it’s ‘ all inclusive ‘. The entertainment is 90% spoken in other languages which made me and my daughter feel very singled out. When the entertainment has pool parties the music is overly loud to a point the whole resort is able to hear. Although this isn’t an issue for me personally i do believe that it wouldn’t be up to everyone’s liking. Me and my daughter always make an effort to make people feel comfortable although there are full grown adults who will stare at you to a point where you feel the need to smile and they will completely blank you and make you feel uncomfortable. This is a regular interaction and is what 90% of the guests do. You will say hi to people and get no response, people will walk infront of you and make you wait for them to move knowingly. The indoor pool is absolutely freezing even after coming out of the boiling weather. The tiles are also very slippery and i believe could injure someone. At the patisserie, the people who were infront of us were getting served and then another staff came out and decided she was going to serve the back of the queue and not us when we should of been next to be served until we said we had been here one of the longest and then we got served. Obviously there was an underlying reason why she went to the back of the queue and tried to serve anyone but us. It again made me and my daughter feel very isolated and uncomfortable. We booked this with tui and didn’t get the information that there’s actually a shisha bar on site. We understand that everyone is welcome to their preferences however had we known that we would’ve never booked this hotel in the first place. All zones near the kids part have no smoking signs. I watched many people smoking right next to the no smoking sign near where the children go in the pools and play. On three occasions we also had our room left unlocked by staff. As we know this we reported it to the guest relations manager where the next day it was then left unlocked again. The setting and aesthetic may be 5 star but the unwelcoming feel this place has isn’t even worth one star. Under no circumstances would i return even if it was a free holiday. The whole feel to this hotel is that we are of no importance a

Where to start, literally the worst hotel we've stayed at. Food - good luck getting a table, massive queues and food is horrible, bordering on inedible. Under cooked food, same stuff every night, the driest chicken you will ever eat they should advertise it as a challenge to see if you can eat it. Health and safety - no life guards throughout the pool, kids left to their own devices and allowed to run down massive slides and hang over edges of 60 feet drops. Service - literally horrendous, all the staff bar a few are awful, rude and see anyone speaking English as a pain, speak absolutely no English and make no attempt to understand. We waited over an hour for a replacement duvet after an accident, guy came in on his phone with towels, then with a single duvet, still on his phone this is after I've phoned reception twice asking for a double duvet. Reception - when we were checking in so our first impression, mid way through checking in the girl said I finish and walked away, we then stood for 5 minutes waiting for a replacement to come over, now I get your shift is finished, but I have just arrived at a supposedly 5 star hotel and thats our first impression? Asked if they would be able to show a football match on one of their Telly's which aquasis did absolutely no problem, said they couldn't change the channels. Pool - unless you are willing to get up at 6am (not exaggerating as me and my wife had to alternate through the week) to go down and reserve a bed you WILL NOT get a lounger by the pool, they allow people to go down reserve lounges which then aren't used all day. As the pool is heated by 12 pm the pool is warm and when it's 35 degrees the last thing you want to get into is a warm pool. Arcade- half of the stuff is broke, we put coins into a machine and nothing happened, we went looking for the worker who was playing FIFA on the PlayStation, he was annoyed at us for having the audacity and front to question his machine. Once he confirm it was infact broken he did refund the tokens. Make sure you bring enough suncream, a small bottle of Nivea suncream from the hotel shop is €35 and that is not a mistype. I have uploaded images of the kids running down and standing on the slides, if any one from the hotel would like to get in touch please do. Overall you couldn't pay me to come back.

The hotel is very clean and beautiful. The room was clean and it smelled fresh. We also really enjoyed the food, it was excellent and well-seasoned. The animation team was a great experience and made the holiday complete! Overall I would definitely recommend this hotel.