Colchester Town Centre

Worst hotel stay ever. We stayed here with our kids for a half term break. They stuck us in a boiling hot room that wouldn’t cool down. They knew the room was unsuitable but still stuck us in there. It was in February, cold outside but we were sweating in our room. We complained on the 1st day but they couldn’t move us. This completely ruined our stay. When they finally moved us, our stay was over the next morning. They refused to compensate us for the horrendous stay because they moved us eventually on final night of our stay. TERRIBLE TERRIBLE TERRIBLE business. Ruined the holiday for us and the 3 kids.

We stayed for 2 nights as a relaxing valentines break away and to visit Colchester Zoo. The location is great, the room was clean and bed very comfortable. The room above us on both nights woke us up multiple times in the night so didn’t sleep great, was lots of footsteps and banging, not sure what they were doing but for what we paid, we didn’t really want to complain about it. The carpark was a massive problem though, on check in, we were told we needed to scan a QR code to pay for the carpark when we leave and if there wasn’t enough space, we could use a discount code for the NCP which is a couple mins up the road. The first night was fine, we’d parked on check in and walked into town for food so no problem there but the 2nd night, we had been at the Zoo and couldn’t get a space when we got back. We remembered about the NCP so parked up there, felt a bit unsecure leaving our car up there and quite an uphill walk to bear in mind when carrying bags back up in the morning! On check out, no one was there so we dropped room cards in the box and went to pay for our first night of parking- it only let us select 2 nights so we had to pay double the amount of parking even though we only stayed 1 night there. Also, with the NCP, the check in staff didn’t mention you need to download the app and put in the discount code prior to entering the carpark which meant we didn’t get discount for that nights parking too so massively overpaid on parking. Please make sure you download the app and add the discount code if you’re planning on using the carpark!

Everyone I have come into contact with have been friendly welcoming and hospitable. Rooms have always been clean tidy and set up well. Rooms are quiet with very little noise. Check in has been smooth no issues Breakfast team are always friendly even at 630 in the morning. The chef and his colleague are quick friendly and the food is fresh.

Extremely well kept and clean Premier Inn. The room was very nice and bed as usual for Premier Inn's was very comfy. Cooked breakfast was, as usual again, excellent. Staff was extremely friendly and helpful. Only negative was it's location, it is tucked away down the bottom end of the town and has a strap hill to climb to the high street. The room I stayed in had a broken bathroom extractor fan and a leak in the shower which made the floor wet. Other than that, an excellent stay.

Have stayed at many hotels ( some top 5 star London examples) over the years and many of them have been Premier Inns. Great reception,cheap parking,lovely comfortable bed,very clean. Little touches like somebody has bothered to update the TV channels and a bottle opener supplied. All in all a great stay

Electricity didn’t work in morning, tried telling staff on check out (mostly just for their info so they can fix it before someone else goes in there) and was met with a lady with a right attitude. Assuming it was because we didn’t put the card in the little slot (we’re not stupid). Super unhelpful and an awful person to have up front talking to customers. No apology just defensiveness. Shame as room was nice but because of that interaction would never go back.