First and foremost, the property appears aesthetically pleasing due to its newness, and the housekeeping team is doing its best. They are efficient, friendly, and always sporting pleasant smiles. The check-in process was initially smooth, with the front desk staff being friendly, smiling, and professional. However, that marked the beginning of a steep decline in my experience. Despite my simple requests, such as a few extra hangers, I endured the front desk staff's contemptuous treatment several times. Each time, they made me feel like I was making an outrageous and unreasonable demand, responding with scowls and consistently delivering rude retorts. Unsurprisingly, my pleas for hangers fell on deaf ears, and I was left empty-handed. My quest for quarters to use the Laundry Room proved equally exasperating. Each interaction with the front desk staff was met with curt and dismissive replies. Initially, I was assured quarters would be available when the manager arrived, typically around 9:30 AM. However, when I returned at 9:45 AM, I was informed that the manager was strolling the grounds. It should have been the staff's responsibility to request quarters from the manager upon their arrival, ensuring they were readily available for me. Instead, I was told to come back later. Astonishingly, even my wife received conflicting information when she made inquiries. Upon my return, I was greeted with yet another impolite response. The irony was that my clothes suffered the fate of a wet and broken washing machine. While I would typically attribute this to an unfortunate mishap, it seemed fitting given the consistently abysmal level of service I encountered. Although the breakfast itself was of excellent quality and freshness, the demeanor of the breakfast bar staff left much to be desired. Fortunately, as mentioned earlier, the hotel's novelty and cleanliness allowed for a somewhat enjoyable stay. Nevertheless, we resorted to using side doors to avoid further contact with the front desk. Lastly, there were glaring indicators that the staff needed more competence and diligence. The pool displayed a revolting shade of green, signaling negligence by those responsible. Additionally, one of the doors remained out of service, causing inconvenience. To top it off, the shower revealed a broken and empty shampoo bottle, showcasing a blatant disregard for attention to detail. Following the incident with the washing machine, I felt compelled to express my concerns to the General Manager. Unfortunately, his response indicated a sense of helplessness, despite his awareness of the issues. I genuinely pity him for his inability to rectify the situation. Moreover, I refuse to take the mistreatment personally, as I observed the front desk staff consistently subjecting other customers to similarly unpleasant experiences.
Sangat Baik
100 Ulasan